Lead of EUS Eastern Europe Projects and Transitions Team: • Leading a group of IT Project Managers, Transition Managers and PMO analysts• Inspired each and every team member to perform and produce their best.• Determined the duties and responsibilities of individuals in a team.• Recruiting/interviewing PMO/Project Managers/Transition Managers both internally and outside of organization.• Analyzed the individual performance of each team member and motivated them to perform… Show more Lead of EUS Eastern Europe Projects and Transitions Team: • Leading a group of IT Project Managers, Transition Managers and PMO analysts• Inspired each and every team member to perform and produce their best.• Determined the duties and responsibilities of individuals in a team.• Recruiting/interviewing PMO/Project Managers/Transition Managers both internally and outside of organization.• Analyzed the individual performance of each team member and motivated them to perform even better.• Organized training workshops to improve the performance of the members who were lagging behind in terms of performance.• Analyzed the assigned projects and distributed tasks to the members as per their area of expertise.• Reported any problem or fault in the project to the project manager or supervisor.• Offered solutions to the top management regarding project-related queriesTransition Project Manager/Project Manager:• Responsible for costing, estimating and planning projects• Preparing Project Initiation documentation• Responsible for ensuring best value is obtained for the project including supplier base, use of internal and external resources• Maintaining and completing Project Key Performance Indicators• Writing detailed and summarized project progress reports• Identifying, costing and processing any contract variations• Tracking activities against the detailed project plans• Updating project plans to include agreed changes• Producing accurate financial reports• Monitoring actual expenditure figures against project budgets.• Organizing and facilitating Project Steering / Operating Committees meetings Show less

Service Delivery• Proactively managing team performance, aiming to deliver SLA targets and/or service aspirations, recommending and implementing action plans as appropriate to address any shortfalls; • Providing a first point of escalation for the team in respect of service/delivery issues;• Assisting the next level Managers in the planning and implementation of changes to the service, including increase and/or decrease in workload;• Early identification and escalation of… Show more Service Delivery• Proactively managing team performance, aiming to deliver SLA targets and/or service aspirations, recommending and implementing action plans as appropriate to address any shortfalls; • Providing a first point of escalation for the team in respect of service/delivery issues;• Assisting the next level Managers in the planning and implementation of changes to the service, including increase and/or decrease in workload;• Early identification and escalation of service/delivery issues;• Monitoring the quality of the service and influencing continuous improvement, ensuring that positive actions are used to address any shortfalls in the service and/or demonstrate added value to the service;• Service performance managementCustomer/Supplier Relationship• Seeking for external up-sell opportunities within his environment• Building and maintaining strong working relationships with key service contactsService Excellence • Communicating lessons learned with peers, seeking to improve and optimize the service • Ensuring the good use of all available processes, systems and tools in the delivery of the service by the team• Re-engineering processes to make them leaner and more efficient;• Working actively with the KM CoE to ensure efficient knowledge usage and retention on the serviceStaff Management and Motivation• Ensuring that all HR, quality etc. processes are effectively executed.• Contributing to data delivery for headcount requirement in light of forecasted volume and service changes.• Responsible for succession planning, shadowing, etc;• Being aware of and actively helping staff to develop in line with their career aspirations within Capgemini• Responsible for setting up the performance and quality targets, controling achievements based on Quality team feedbacks• Responsible for hiring, promoting, lays-off within boundaries of the remuneration schema and in the budget given, • Managing team budget for administrative costs Show less

Team Leader of Knowledge Management, SAP Support, Second Line Support.