Group Performance Office - Practice HeadOverall responsibility of the GPO practice in GDC Poland. Managing the organization of 160 employees within areas: asset management, purchase2pay, order2cash, quality management, savings programs, business process outsourcing and contract administration.

Business Operations Management SubtowerMS GDC Poland, Cross-Functional Services• accountable: business development, people management, capacity and resource management, training and development, building the leadership team, defining short and long term goals for people and department, lean methodology implementation, recruitment, internal PR, employer branding, cash-flow, strategic planning, providing leadership• P&L responsibility• span of control: 150 FTEs including team managers, consultants, specialists

Business Operations ManagementMS GDC Poland, Cross-Functional Services• contract management of multiple business partners – building long-lasting relationships, managing SLA adherence, customer satisfaction and feedback, escalations, service changes, resourcing, invoicing and accounts receivable, other contractual agreements• managing a team of 30-50 specialists, including day-to-day operations, individual development plans, motivation, guidance and performance appraisals• part of the management team for a 100+ employees – budget planning, business development, contract negotiation, account transition, demand management, resourcing and recruitment, talent management• LEAN improvements coordination, continuous improvement

Business Support OfficeMS GF Project & Business Services

Problem Analyst in Interior & Climate Engineering department Variability Reduction Team/Quality Action TeamCurrent Model Quality

Manager in sales and marketing departmentEngineer contact manager

Insurance and finance department

KCSC team

NAITICS team

Business department