• Process designing and optimization in accordance with Lean methodology• Designs and prepares process specific materials• Implementing the recommendations of the EU, KNF or other regulatory body• Developing process measurement methods (KPI)• Supervision over all banking procedures and forms• Risk management• Participation in IT/Customer Care projects

• Supervision of the migration project and coordination of introducing necessary changes between IT and business• Provide daily support to internal and client users of the platform by identifying technical issues and ensuring proper resolution• Define and audit support processes and procedures• Develop materials and provide training to users• Process excellence – KaiZen, process designing/optimization

• Clients and transactional activities investigation• Conducting analysis from request to successful completion using data derived frominternal systems, the Internet and commercial databases• Preparation of presentations based on collected data• perating within agreed business SLA, confidentiality standards and using globalstandard policies, procedures and tools

• Coordination of activities of units involved in failure removal• Elaboration and coordination of both corrective and preventive actionsimplementation• Notification of critical failures• Overseeing IT infrastructure – servers, databases, network elements• Monitoring events from the core network area – routers, access points, Ethernet switches, optical fibers and Local Area Networks• Cooperation with the suppliers• Developing strategies of network resources supervision• Participation in projects