I was a member of the IT Support Team for Manchester City Football Club.Software we are working with is:• Windows Client• Windows Server• Citrix• ZenDesk• Kaseya and more.

I was a member of the IT Support Team for Manchester City Football Club.Software we were working with is:• Windows Client• Windows Server• Citrix and more.

I was a member of Northern Resource Team responsible for delivering IT support for a wide variety of high profile clients.City Football Group (Manchester City Football Club) and Peugeot among them.Software we were working with is:• Windows Client• Windows Server (Active Directory, SCCM, ADManager among others)• Citrix and more.

I was a member and a leader of Microsoft Answer Desk team responsible for providing technical support for end users (all of the current versions of Windows operating systems – Vista, 7, 8, 8.1 and 10 as well as all of the current versions of Office suites – 2007, 2010, 2011, 2013 and 2016) using chat, e-mail and phone communication methods.I was responsible for:• Managing teams providing support in Arabic, English, Hebrew, Italian, Polish and 18 other languages• Assuring that all the KPIs are reached (SLA, AHT, abandon rate, sales revenue, customer satisfaction survey results, attrition rate, QA monitoring score etc.)• Daily reporting to superiors• Daily quality analysis monitoring following COPC standards• Presenting results during weekly conference calls with the client• Handling customer complaints• Delivering and presenting daily updates from the client• Delivering the training for Windows 10• Delivering the training for newly hired Microsoft Answer Desk Representatives

I was a member and a leader of Microsoft Technical Support team responsible for providing technical support for end users (all of the current versions of Windows operating systems – XP, Vista, 7, 8 and 8.1 as well as all of the current versions of Office suites – 2003, 2007, 2010, 2011 and 2013) using e-mail and phone communication methods.

I was a member of the Microsoft Technical Support team responsible for general troubleshooting of end user applications (all of the current versions of Windows operating systems – XP, Vista, 7, 8 and 8.1 as well as all of the current versions of Office suites – 2003, 2007, 2010, 2011 and 2013) using chat, e-mail and phone communication methods.

I was managing team of up to ten people while also being responsible for taking deliveries, orders and claims processing and direct sales.

I was providing callout IT support to several companies in the Tri-City area. The problems I was resolving ranged from setting up and maintaining workstations for employees to server and networking troubleshooting.