Automation Project Manager
Current
Feb 2024 - Present
AeroLeads people directory · profile
Bartosz Mróz Email & Phone Number
👨🏻💻 AI & Automation @ Gelato
at
Gelato
1 work email found
@bartoszmroz.com
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
👨🏻💻 AI & Automation @ Gelato
Location
Barcelona, Catalonia, Spain
Company size
Who is Bartosz Mróz? Overview
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Quick answer
Bartosz Mróz is listed as 👨🏻💻 AI & Automation @ Gelato at Gelato, a company with 58 employees, based in Barcelona, Catalonia, Spain. AeroLeads shows a work email signal at bartoszmroz.com and a matched LinkedIn profile for Bartosz Mróz.
Bartosz Mróz previously worked as Automation Project Manager at Gelato and Escalations Manager at Gelato.
Company email context
Email format at Gelato
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*@bartoszmroz.com
68% confidence
AeroLeads found 1 current-domain work email signal for Bartosz Mróz. Compare company email patterns before reaching out.
Profile bio
About Bartosz Mróz
My field of expertise is creating a smooth customer experience, to drive user engagement andretention through optimisation of customer support and in-product interactions. I am also proud of my knack for tech and no-code and I am passionate about finding whatresonates, and backing up with data and the analytics to prove it.An exceptional communicator and innovator.I work great as part of a team. In my life "before-tech" I ran a small business, so I also bring entrepreneurship and good understanding of business processes to the table.Reach out to me if you'd like to talk about customer experiences and optimisation!
Listed skills include Media Społecznościowe, Negocjacje, Projektowanie Graficzne, Facebook, and 14 others.
Current workplace
Bartosz Mróz's current company
Company context helps verify the profile and gives searchers a useful next step.
Gelato
8 roles
Bartosz Mróz work experience
A career timeline built from the work history available for this profile.
Escalations Manager
- Improved quality of escalations by designing an automated quality assurance process, including development of API integration between Zendesk and Playvox;- Reduced amount of internal escalations by 35% with root cause analysis of drivers, and preparing training content;- Administered Zendesk including setup of Webhooks, Triggers, Automations, SLAa, and.
Nov 2022 - Feb 2024
Escalations Specialist
- Ensured high rating in Trustpilot (4.7/5.0) and Shopify App Store (4.6/5.0), by turning around negative reviews, and resolving issues face by customers, including handling most frustrated users over phone calls and emails;- Reduced percentage of escalations from 14% to 10% by standarization and automation of the process, what allowed collection of high.
Apr 2022 - Oct 2022
Event Producer
Current- Generated €85000 of revenue in ticket sales per event with organic marketing and no ads spend;- Maintained 30% Gross Profit Margin, by participating in many negotiations, leading to significant cost reduction;- Achieved consecutive result of >90 NPS Score, by actioning feedback collected by participant in experience surveys;- Worked with 20+ world class.
Jan 2019 - Present
Localization Coordinator
Sep 2021 - Mar 2022
Billing Specialist
Nov 2020 - Aug 2021
Business Owner
Jun 2016 - Jun 2021
Tracking Specialist, Customer Service
Oct 2019 - Jul 2020
Team & coworkers
Colleagues at Gelato
Other employees you can reach at gelato.com. View company contacts for 58 employees →
OC
Olga Cruz
Colleague at Gelato
Brasília, Federal District, Brazil, Brazil
View →
VS
Valerica Stoica
Colleague at Gelato
Brescia, Lombardy, Italy, Italy
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DJ
Dragan Jovanovic
Colleague at Gelato
Serbia, Serbia
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NM
Nicoleta Maria Coca
Colleague at Gelato
Greater Madrid Metropolitan Area, Spain
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TC
Tanuj C.
Colleague at Gelato
United Kingdom, United Kingdom
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NT
Nick Travers
Colleague at Gelato
London, England, United Kingdom, United Kingdom
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LS
Laura Segura Buisán
Colleague at Gelato
Madrid, Community Of Madrid, Spain, Spain
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MM
Muhammad Muzamil Tariq
Colleague at Gelato
Lahore District, Punjab, Pakistan, Pakistan
View →
AA
Ardi Anugrah Prasetya
Colleague at Gelato
Bali, Indonesia, Indonesia
View →
AB
Anchal Bhatt
Colleague at Gelato
Bengaluru, Karnataka, India, India
View →
Olga Cruz
Colleague at Gelato
Brasília, Federal District, Brazil, Brazil
View →
VS
Valerica Stoica
Colleague at Gelato
Brescia, Lombardy, Italy, Italy
View →
DJ
Dragan Jovanovic
Colleague at Gelato
Serbia, Serbia
View →
NM
Nicoleta Maria Coca
Colleague at Gelato
Greater Madrid Metropolitan Area, Spain
View →
TC
Tanuj C.
Colleague at Gelato
United Kingdom, United Kingdom
View →
NT
Nick Travers
Colleague at Gelato
London, England, United Kingdom, United Kingdom
View →
LS
Laura Segura Buisán
Colleague at Gelato
Madrid, Community Of Madrid, Spain, Spain
View →
MM
Muhammad Muzamil Tariq
Colleague at Gelato
Lahore District, Punjab, Pakistan, Pakistan
View →
AA
Ardi Anugrah Prasetya
Colleague at Gelato
Bali, Indonesia, Indonesia
View →
AB
Anchal Bhatt
Colleague at Gelato
Bengaluru, Karnataka, India, India
View →
FAQ
Frequently asked questions about Bartosz Mróz
Quick answers generated from the profile data available on this page.
What company does Bartosz Mróz work for?
Bartosz Mróz works for Gelato.
What is Bartosz Mróz's role at Gelato?
Bartosz Mróz is listed as 👨🏻💻 AI & Automation @ Gelato at Gelato.
What is Bartosz Mróz's email address?
AeroLeads has found 1 work email signal at @bartoszmroz.com for Bartosz Mróz at Gelato.
Where is Bartosz Mróz based?
Bartosz Mróz is based in Barcelona, Catalonia, Spain while working with Gelato.
What companies has Bartosz Mróz worked for?
Bartosz Mróz has worked for Gelato, Movemeant Journey, Kahoot!, Meant To Move Ds, and Uber.
Who are Bartosz Mróz's colleagues at Gelato?
Bartosz Mróz's colleagues at Gelato include Olga Cruz, Valerica Stoica, Dragan Jovanovic, Nicoleta Maria Coca, and Tanuj C..
How can I contact Bartosz Mróz?
You can use AeroLeads to view verified contact signals for Bartosz Mróz at Gelato, including work email, phone, and LinkedIn data when available.
What skills is Bartosz Mróz known for?
Bartosz Mróz is listed with skills including Media Społecznościowe, Negocjacje, Projektowanie Graficzne, Facebook, Taniec, Projektowanie Witryn Internetowych, Microsoft Excel, and Optymalizacja Wyszukiwarek Internetowych.
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