Bartosz Poc Email & Phone Number

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

Dublin

Dublin, Malahide

o Delivered telephone and e-mail support to customers to ensure smooth take-up of products and services and deliver customer valueo Collaborated with clients, team members, implementation consultants, and resources across our global office locations to build effective working relationshipso Liaised with business units, including the Integration team, Operations, and Customer Success/Care, as required to provide the optimum support for customerso Created and contributed to the development of knowledge articles in Coupa’s knowledge base for customer useo Developed strong relationships with customers to fully understand and support their needso Consistently achieved high customer satisfaction ratings (> 95%)

Dublin, Santry

Responsibilities: * Participating in training activities to maintain technical scope, and to maintain the knowledge of the Salesforce product. *Providing technical support via telephone and other communication tools for salesforce.com client representatives. *Investigating platform issues and enhancement requests from clients.*Logging all incoming calls and accurately complete case notes in the call tracking database. *Working closely with the internal and Salesforce.com management to improve the support process.Achievements:*Good knowledge of API tools which maintains the customer data in Salesforce.com application.*Sharing practises with team members to enhance quality and efficiency of customer support and contribute to the knowledge base *Ability to manage multiple projects in a changing environment. *High level of interpersonal and communication skills to deal with customer’s issues and solve problems.*Team spoke person at WIP (Working in partnership) meetings.

Stream Global Services is a premium business process outsource (BPO) service provider specializing in customer relationship management including sales, customer care and technical support for Fortune 1000 companies. Stream is a trusted partner to some of the world’s leading technology, computing, telecommunications, retail, entertainment/media, and financial services companies. Our service programs are delivered through a set of standardized best practices and sophisticated technologies by a highly skilled workforce of approximately 30,000 employees based out of 50 solution centers in 22 countries supporting 34 languages. Stream continues to expand its global presence and service offerings to increase revenue, improve operational efficiencies and drive brand loyalty for its clients. To learn more about the company and its complete service offering, please visit www.stream.comSpecialtiesinnovative service solutions, increasing brand value, revenue and business performance

On this position I was supporting Consumer customers by telephone and email with technical queries and dealing with sales enquiries, including renewals, upgrades and refunds. Offering a range of Professional Services including Installation Services, Remote Troubleshooting, Green PC and PC Power Tune-Up. Good technical knowledge and an ability to troubleshoot issues through to resolution, while providing excellent levels of customer service and satisfaction.

Duties and ResponsibilitiesMaintenance, installation and repair of ATMs. Assessing locations for installations of ATMs, configuring TCP/IP Settings and ATM system settings.Installation and maintained NCR EPOS systems for different type of customers.

Bachelor, Business Managment

Computer Technician, Information Technology

Leaving Certificate, Tourist Service Technician