Bartlomiej Sedlak Email & Phone Number

Warsaw, Pl

Warsaw, Mazowieckie, Poland

Continuation from my previous role due to Credit Suisse and UBS merger effective 1 October in Poland.Responsibilities:- VC governance regional lead,- Vendor Contract Manager role,- Manage engineering aspects of Media Services,- Manage invoicing, vendors and co-ordinate 3rd party tasks,- Tech-lead (SME) the Media Services and/or act as a deputy for Operations Manager where needed.- Manage active Video Conference Meetings,- Provide end user support during video conference calls for requests and problems that arise in the course of the videoconference meetings,- Collaborate with Scheduling and Room services teams,- Review scheduled video conference meetings for accuracy and thoroughness to assure quality,- Manage end user incidents and requests for other Media Services, specifically Digital Media Streaming and IP TV,- Assist with major incident and problem investigations.Key Achievements:- Standardised and implemented Hostname Regex and NAC profiles for VC endpoints to allow automation and rectify rogue devices (NAC2.0/SDA network readiness),- Supported and co-ordinated execution of NAC2.0/SDA network migration for VC endpoints globally.- Supported and co-ordinated execution of NAC2.0/SDA network segmentation for VC endpoints globally.- Supported and planned Booking system migration for Global Media Services team,- Managing and co-ordinating site closures and revamps globally for VC areas,- Managing vendors and procurement (contract onboarding and invoicing),- Co-organised corporate events as a Social Committee member.

Warsaw, Mazowieckie, Poland

My roles has varied from Media Services Support on a B2B contact (Self-employed) 2020-2022 through WebEx L2 and Media Services Support 2022-2023 to Senior Technical Lead 2023 - present.Responsibilities:- Manage engineering aspects of Media Services,- Manage invoicing, vendors and co-ordinate 3rd party tasks,- Tech-lead (SME) the Media Services and/or act as a deputy for Operations Manager where needed.- Manage active Video Conference Meetings,- Provide end user support during video conference calls for requests and problems that arise in the course of the videoconference meetings,- Collaborate with Scheduling and Room services teams,- Review scheduled video conference meetings for accuracy and thoroughness to assure quality,- Manage end user incidents and requests for other Media Services, specifically Digital Media Streaming and IP TV,- Assist with major incident and problem investigations.Key Achievements:- Standardised and implemented Hostname Regex and NAC profiles for VC endpoints to allow automation and rectify rogue devices (NAC2.0/SDA network readiness),- Supported and co-ordinated execution of NAC2.0/SDA network migration for VC endpoints globally.- Supported and planned Booking system migration for Global Media Services team,- Took on SME role for MTR project, - Implemented Sharepoint WikiPage and Confluence Site for the Global Media Support Team,- Co-ordinated projects such as global codec firmware upgrade,- Introduced and implemented Sharepoint- and Confluence-based internal processes,- Updated and created from scratch multiple end user knowledge articles,- Co-ordinated and implemented web server certificated (Windows and Linux platforms).

Dublin, Leinster, Ireland

Responsibilities:- Coordinate Incident, Problem and Change Management- Coordinate local IT Suppliers in Cork and Dublin. Perform quality control for IT deliveries- Coordinate the implementation of Global IT Projects- Provide support and maintenance (24/7 On Call) for local IT Systems in LEO Production sites- Provide technical assistance for Technical Services Departments- IT Life Cycle Management- Maintain IT Disaster Recovery procedures- Support Production and LAB systems,- Support and maintain Production, Lab and Office Print Solution and Barcode Printing and Scanning solutions.Key Achievements:- Implemented site-wide Display Information system – Monitors AnyWhere technology through VMs,- Acting as IT Site Manager for both Dublin and Cork production sites,- Vendor Management – Procurement,- Improved user’s collaboration by Providing drop-in SharePoint Online training sessions for Dublin and Cork users,- Playing key role in LAN Split project,- Playing key role in LAN Refresh project,- Acted as IT Project Management for Skype for Business Telephony (along with a standalone PABX for Emergency Telephony) in Cork,- File Share migration to SharePoint Online and Azure,- IT Site Review and continuous IT Service improvements for Cork site,- Played key role in numerous Major Incidents,- Continuous improvements of IT Services

Dublin, Ireland

Responsibilities: - Internal Deskside Support. Providing IT support to Fujitsu Ireland employees for both hardware and software through internal call logging system, problem solving, desk telephony (Avaya PABX, Cisco HCS VOIP) and networking systems support, data centre management (patching, installations, access and change requests and control). Also providing support for Service Desk telephony, phone recording and wallboard systems,- IT Management,- Corporate Mobility. Managing mobile phones and mobile broadband,- Business Continuity. Risk Management, Disaster Recovery and Business Continuity Plan,- Supplier contacts and invoicing. Service reviews with suppliers and managing invoicing for Internal IT accounts.- IT Projects. System replacements, implementations, upgrades and moves.In addition, I also cover field engineer on call standby, providing on site support for Fujitsu customers - hardware and software: servers, desktops, printers, networking and retail systems.Key Achievements:- Introduced cost savings by implementing new processes for invoicing and corporate mobile service and reducing obsolete systems and connections,- Improved, automated and simplified Internal IT processes and procedures,- Formed Internal IT Business Continuity Plan,- Implemented Cisco HCS VOIP Telephony,- Implemented Phone Recording and Wallboard system for Service Desk,- Implemented Meeting Room Booking System and Corporate Mobile Ordering Solution.

Dublin, Ireland

Technical call vetting, providing technical support, monitoring various systems, field engineer (server, networking, desktop, laptop, printer, customer specific hardware support), 2nd and 3rd level technical support, remote desktop support, providing Internal IT support (desktop, laptop and mobile users, servers and networking, printer, cabling and installations)Training individuals and groups internally.

Dublin, Ireland

Provide first class support within a call center environment to Eircom’s Broadband and Narrowband Internet customers, primarily via telephone but also using Web and Email services. Effective use of the systems and tools available to the Support Centre. Track & document customer & problem information in call tracking database. Contribute to overall team performance, including support and assistance of other team members. Promote additional client services (Flat Rate, DSL accounts...) in a pre-sales capacity.

Process and quality control, excursion prevention and containment, providing support to relevant teams and task forces, providing support and feedback to Engineers. Solving tools issues via phone with Level 2 / Automation / Engineers.