Bartu Ulgur Email & Phone Number

Istanbul, Turkey

• Managing sales growth and pipeline metrics for budget attainment • Maintaining executive relationship and business growth with market-leading card scheme Mastercard • Enhancing client base beyond the banks to newly established digital e-Money institutions and Neo-banks segment• Generating new channel partners globally • Establishing an enterprise account management and high-performance culture • Driving growth of product & service revenues in international markets

Istanbul, Turkey

• Leading Netcad’s growth in legacy client territory and enhancing its penetration to large scale enterprise customers.• Establishment of new revenue streams from other countries’ municipal, governmental and private sector companies; closing sales with Netcad’s product portfolio and selecting appropriate business partners in each country of activity.• In deputy capacity to the CEO, advising and assisting in corporate development efforts and transformation of the company to maximize the value of private equity shareholders.

Istanbul, Turkey

Istanbul, Turkey

Istanbul, Turkey

• Managing the entire operational customer fulfillment process.- Customer Services Center (Outsourced at two sites; total of 750 people); managed an annual OPEX of 10 m USD.- Management of Subscription Sales; Churn and Retention processes at the Call Center.- Logistics, Warehouse and Supply Chain management of customer premise equipment (modem & STB).- Managed an annual CAPEX of 12-15 m USD for procurement of customer premise equipment.- Broadband Internet Services.o Consumero Datacenter Hosting & NW management of large enterprise customers - Digital Transformation of Subscriber Operations• Held regulatory responsibility across entire subscriber lifecycle (data security compliance & consumer rights).• Lead a successful PCI certification project through major process reengineering and design changes at IT, Network and Security systems infrastructure.• Held responsibility for operational relationship with backbone and wholesale network providers Turk Telekom and Superonline.

Istanbul, Turkey

• Established Process Management department for identifying and measuring existing operational issues.• Initiated operational transformation to improve customer-touching front-end processes.• Re-organized the IT department and infused domain-based outsourced talent for effective delivery.• Lead an enterprise-wide Billing & CRM application transformation to enable the company’s core functions to operate in a robust, scalable and more flexible manner.• Created the OTT streaming video platform as an expansion of company’s satellite broadcasting infrastructure.

Istanbul, Turkey

• Identified new partnership and collaboration opportunities in the non-traditional Pay TV & Internet areas; broadcast of online gaming; introducing new business models (Triple Play) for broader market presence and operational models (customer services outsourcing) for internal efficiency.

Istanbul

Direct reportee to the CEO; business development, opportunity generation and sales responsibility across the Financial Services, Telecommunications and Public sectors leading a team of subject matter experts and IT architects.

As part of IBM's Global Vodafone account team, sales coverage & development of IBM’s new business with Vodafone across Turkey, Poland, Czech Rep., Romania, Hungary and Albania. Annual territory revenue of more than 60 m Euros.

Istanbul, Turkey

Key Account Management in Telecommunications Sector (clients included Turkcell, Vodafone and Avea). Expanded a growth territory for IBM into a separate client sales unit through the sales growth within the entire customer set and made Vodafone IBM TR’s largest customer in 2009.

Key Account Management in Financial Services Sector - Worked with IBM’s key retail banking clients; quadrupledrevenues with Akbank over 6 years leading to a Top Customer status reaching top scores of client satisfaction from coverage and relationship perspective

Graduate, Mba

Ba, Chemistry

High School, Afs Foreign Exchange Student

High School

Executive Education, Business Administration And Management, General, Industry Strategy

Activities and Societies: Detailed analysis on key client industries and strategic imperatives for revenue growth

Executive Education, Business Administration And Management, General, Banking Dynamics

In depth analysis of banking industry and relevant technology requirements