Bart Van Thiel Email & Phone Number

Leading the co-creation and implementation of the Service concepts in conjunction with the Roche affiliates and the Accelerated Phase in – Phase out team in Europe, Middle East, Africa and Latin America (EMEA-LATAM). Supporting the End-to-End accelerated phase out plan for Serum Work Area and Molecular Systems, the Infinity (IT) migration and the automation renewal in the core lab. Ensuring focus on this key initiative, which is both an essential task and an important driver for new business models and future profit contribution.

Almere Stad Area, Netherlands

Manager of the Project Organization & Project Management department at Roche Diagnostics Netherlands. Responsible for project planning and execution in collaboration with internal and external stakeholders (Portfolio / Program Management). These service projects are mainly characterized by large customers, extensive timelines, high impact and multi-disciplinary teams in a fully operational setting. In addition, focus on continuous development, motivation and support of my team of project managers in line with organizational objectives. Responsible for optimal customer satisfaction and loyalty thereby contributing to the objectives of the company.

Almere Stad Area, Netherlands

Manager of our Customer Support Center & Project Management department. Responsible for contribution to the company's strategy from the Service discipline and realizing the service goals, by maintaining the service quality level and determining good logistical procedures.Responsible for the overall Service planning of product installations, maintenance, breakdowns and other service-oriented activities. Also responsible for project planning and execution in collaboration with internal and external stakeholders. In addition, focus on continuous development, motivation and support of the team in line with organizational objectives. Responsible for optimal customer satisfaction and loyalty thereby contributing to the objectives of the company.

Almere Stad Area, Netherlands

Responsible for managing projects for customers of Roche Diagnostics and for setting up a Managed Laboratory Service - MLS - in the Netherlands. Focus on supporting implementation of new workflow processes, laboratory systems and IT platforms. Increasing the distinctiveness of Project Management in the market and in the internal organization which will significantly contribute to the organization- and revenue targets.

Utrecht Area, Netherlands

Manager of business projects in the area of financial processes, management control structures, recovery programs (business, finance and IT) and reporting solutions. Developing, acquisition and expansion of the domain of ‘optimizing financial processes’. Assignments in many sectors like electronics, retail, chemicals, media, telecom, utilities and semi-government.Projects:2012 Improve project management methodology and implementation2011 Recovery in major billing issues after system implementation2010 Prepare outsourcing processes for accounting departments2010 Define Single Chart Of Accounts for worldwide organization2010 Development of a business case model 2009 Support the outsourcing of the lottery system2008 Process optimization and system implementation accounting department2007 Quick scan management reports

Utrecht Area, Netherlands

Project management in the area of customer relationship management processes and systems. Active in several sectors: utilities (energy & water), semi-government and electronics.Projects:2007 Optimization of client relation management process and system 2007 Approach and execution testing process for new bar coding system2007 Approach for testing process of new billing process and system2006 Approach and execution testing process for new credit management system2006 Analysis and approach for workload processing2006 Vision development for the future of the metering company2005 Integration of business focus in several system implementations

Amsterdam Area, Netherlands

Functional system design on the business side, customer relationship management systems, project administration and project management within the utilities sector.Projects:2005 Setup of Program Management Office2003 Process and system design after market liberalization2002 Process and system design after market liberalization2001 Blueprint for process and system design