Customer Support Manager
National Casein Company
Chicago, Il
Managing the 14 member national sales force, I Monitored sales department expenses, acquired sales leads for sales department and distributors, managed company web-site, monitored department expenses, monitored national sales meeting, trained new sales and distributor personnel, submitted quotations and price change adjustment notices, resolved customer issues, and all other responsibilities for that position. My major accomplishments in this position were:➢ Increased sales $1.3 M through penetrating new markets, increasing distributor sales, reformatting advertising structure, enhancing company presence at tradeshows, mentoring sales personnel, and managing/retaining at risk accounts. ➢ Lowered annual corporate costs by $26,000 by streamlining department budget, designed timesaving administration systems, and developing corporate database that cut man- hours for inquiry responses and decrease required travel time for service calls. ➢ Increased return on investment through mentoring valuable staff members that reduced replacement costs and productive down time.