Barun Jee Email & Phone Number

Mumbai, Maharashtra, India

Noida Area, India

MGHworld is travel technology company with integrated solutions for hotels, travel agents and corporates alongside partnering with the world's biggest OTAs, travel aggregators. Some of the solutions include Hotel Management System (HMS), Channel Manager, Booking Engine, White Label Solutions, Property Connect, Agent and Car Market Place etc.Business Generation from existing clients.To offer technology solutions to travel industry and experts.Promote the use of property management system to listed hotels.Rate negotiation with hotels in cases of rate disparity with competitive OTA's.Maintaining Relationship with Hotels and Agents across the country.Identifying Hotels for priority listing and sequencing.Promote the use of property management system to listed hotels.Drive the use of distribution software designed Hotels and B2B agents.Managing a team of 10 Sr. executives & assistant managers guiding them to achieve the team & company objectives.

Noida Area, India

MGHWORLD is travel technology company with integrated solutions for hotels, travel agents and corporates alongside partnering with the world's biggest OTAs, travel aggregators. Some of the solutions include Hotel Management System (HMS), Channel Manager, Booking Engine, White Label Solutions, Property Connect, Agent and Car Market Place etc.Actively listen and resolve client complaintsExpect and react promptly to client requirements and inquires.Identifying Hotels for priority listing and sequencing.Establishing contact with the OTA and conducting demo/calls to inform the benefits of integrationEnsure effective and smooth relationship OTAs around building new IntegrationProviding Product Trainings to new and existing employees.Strategic account reviews with customers on a regular basis to review service needs and usage trends. Develop relationships with key users for cross or up-selling and share useful insights with the Product Management team for product enhancements.Handling a team of 2 Asst. Managers & 20 executives – Quality

Mumbai Area, India

Sutherland Global is a technology and analytics enabled Business Process Outsourcing enterprise delivering end-to-end integrated BPO solutions.Mentoring team and coaching them to ensure best output.C-Sat analysis monthly and annual C-Sat surveys and identify areas of improvement to initiate projects and improve customer satisfaction score.Root Cause Analysis: Analyze customer satisfaction and dissatisfaction data; recommend solutions to address root cause.Ensure that client quality and corporate customer satisfaction goals are met or addressed in a timely manner.Meet SLA for Quality in terms of number of monitoring per agent and Quality Score.Monitor feedback adherence for all the monitoring conducted.Validate and send client reports as per defined timelinesOrganize and participate in joint call (contact) monitoring with client, client services team and contact centre team.

New Delhi Area, India

Wipro Ltd. is a global information technology, consulting and outsourcing company with 154,297 employees serving clients in 175+ cities across 6 continents. The company posted revenues of $7.3 billion for the financial year ended Mar 31, 2014.Handling Inbound calls for U.K. CustomersInternet related queriesEnsure best customer experienceManage new hire batches and provide process training as and when requiredMentoring team and coaching them to ensure best output

Bachelor Of Arts (B.A.), Psychology, A

Activities and Societies: Football Team

12Th Standard, Physics,Chemistry, Mathematics, B

10Th Standard, Science, B

Activities and Societies: Tennis Team