Bas Bragt Email & Phone Number

Beverwijk, North Holland, Netherlands

Utrecht, Netherlands

Amsterdam

Almere-Stad En Omgeving, Nederland

Conduent Customer Care Services, IT & Business SupportLine manager of 4 teams, total of 20 FTE; Application Engineering, WebDevelopment, Reporting&Database Management and ICT Consultantslocated in Europe, Romania and India.Results: Building a team from initially 6 FTE with a local Dutch focus, to anITIL based EMEA IT organization.While doing a greenfield-migration to a new private CAAS platformGenesys PureConnect with zero business impact.- Delivering telephony infrastructure and applications that supportConduent’s Customer Care BPO for clients like Vodafone, LibertyGlobal, M7, Google and PSA.- Guaranteeing 99,95% availability for 8000+ end-users over 35+locations globally.- ISO27001 and 9001 certified, implemented PCI compliancy- Omni-channel integrated platform with Verint and TraceBuzz- Implementing 150+ change requests a month and winning severalbranch Innovation awards.- Providing Information management for all information/reportingneeds, on Strategic, Financial, Tactical and Operational levels.

Amsterdam Area, Netherlands

ING Retail Branches, Service ManagementAgile/Scrum Product Owner LISA (Leading ING Sales Application)Managing Scrum team of 12 FTE, for custom application(LISA)Java/Websphere/Oracle for Sales&/Service processes for the ING branch and middoffices.

Amsterdam Area, Netherlands

Program Manager Tango Private Banking BranchesResults: Successful Prince2 Program for implementing sales&serviceconcept for private banking customers at the branch offices of the ING, aspart of the migration of the Postbank to ING, budget €500k.Managing overall program- divided into three projects guiding/ leading 2junior Projectmanagers and Project support:- Pre-migration, Business project roll out of processes including Riskanalysis BIA/CIA, work instructions, branch employee training andinternal/external communication.- Target landscape, IT project, to manage all IT application changes.- Datamigration, IT project for migrating customer data to targetlandscape.Projectmanager “Op Maat Pilot Kantoren”Results: Implemented a successful Pilot at 15 ING Branch offices forautomated customer specific sales suggestions (NBA’s) integrated into thesales application, which lead to full implementation.Projectmanager Multi-Channel Forms BranchesResult: Successful project for standardized uniform, sales&service formsfor all ING channels, Internet,Call,and Branches.

Amsterdam Area, Netherlands

ING Retail Branches, Functional Application ManagementInvolved in the following projects, including roll:- Projectmanager VINO/LISA releases- Information analyst Datawarehouse ING Kantoren- Business analyst LISA JIVE Particulier

Amsterdam Area, Netherlands

ING Facility Management, Information ManagementResults: Succesfully implemented automation for CREM, integrating andimplementing Planon and Nordined including numerous customsation andinterfaces.Involved in the following projects, including roll:- Projectmanager Upgrade Rental tool 4.33.1.1- Projectmanager Planon Samenvoegen Beheerders- Test coordinator Vastgoed Fase 2- Test coordinator Optimalisatie Planon interfaces

Amsterdam Area, Netherlands

ING CCC, Servicedesk Elektronische Media 2nd line support of ING Electronic Banking and Interactive Banking

Amsterdam Area, Netherlands

ING Ops&IT, Process & Application management Responsible Application support of ING Electronic Banking, Finstream en EuroNavigator.

Nieuwegein

TravelNet is a ISP for Dutch travelbranch. Design, Development and implementation of Intranet, Ticketing and CRM system based PHP4, MySQL and Apache