Bas Thissen Email & Phone Number

Venlo, Li, Nl

Amsterdam, North Holland, Netherlands

London, England, United Kingdom

London, United Kingdom

Leading the Client Services team word wide Supporting the client in the preparation of the system installation by providing system demonstrationsGaining a understanding of the customers business needs and their requirements to ensure that the chosen modules fit in by meeting with clients to take detailed ordering briefs and clarify specific requirements of each projectCoordinate internal resources and third parties/vendors for the successful execution of projectsDevelop comprehensive project plans to be shared with clients as well as other staff members and to monitor and track progressLeading meetings to keep clients up to date on the project progressEnsuring a seamless handover between the project team and the trainer/consultantLead software implementation on customer site ensuring success of the project from planning to following up after installation is completedDeliver outstanding training to customers across departments and positions.

London, United Kingdom

Gaining a understanding of the customers business and their requirements to ensure that the chosen modules fit inLead software implementation on customer site ensuring success of the project from planning to following up after installation is completedDeliver outstanding training to customers across departments and positions.Deliver outstanding on & off site to customers

Regents Place

Reception Manager at the vibrant Regents Place, looking after a team of 14 covering 7 different receptions in 5 buildings across the estate

London, United Kingdom

Managing the telecommunications team, their main duties include:- dealing with 25.000 phone calls a month (internal/external)- providing first contact to the hotel- providing customer service- proving IT support to guestsEnsuring brand standards are followed, Ensuring appraisals are completed in line with company standards, Responsible for the completion of departmental training, Responsible for the telephone PABX equipment and telephone lines, Providing and managing the company’s mobile phones and blackberry’s, Contract re-negotiations for mobile and fixed telephone linesWorking weekend executive shiftsKey Results / Achievements : Introduction and installation of Triton Guest software to the company Restructuring the call distribution for various departments, Introducing a call centre set-up in reservations leading to an improved call flow, Re-writing of departmental training manual, Implementation of 100% guaranteed wake-up calls in line with IHG’s “sleep advantage” programLowest departmental staff turnaround within the hotelAwarded “Manager of the Year 2011” Awarded “Department of the Year 2013”

London

Point of contact for both guests and staff, Overseeing and supporting hotel operations, Ensuring brand standard are adhered to, Leading the hotel fire team