• Responsible from 1 Head Office, 4 Plants, 15+ RMX Plants• Managed the SAP & Infrastructure related projects with the Global project team, business and 3rd parties• Manage the development and maintenance of documentation including key policies, procedures, technical guides and reports as it relates to IT Operations• Develop and apply standards for all hardware and software• To ensure that service requests and SLAs are handled on time (ServiceNow)• Regular meetings with departments to understand their needs• Planned and managed annual IT budget and provide regular reports• Provide leadership and support for IT department

• Managed the SAP related projects with the Global project team, business and 3rd party• Managed implementation of new technological improvements• Manage the development and maintenance of documentation including key policies, procedures,technical guides and reports as it relates to IT Operations• Develop and apply standards for all hardware and software• To ensure that service requests and SLAs are handled on time• To ensure that processes are continue according to ISO 27001 processes• Planned and managed annual IT budget and provide regular reports• Provide leadership and support for IT department

• Responsible for IT related issues of Turkey Office and Plant (Bilkent-Ahiboz-Izmit-Eskisehir)• Responsible for IT related issues of Turkey Office and Plant (Bilkent-Ahiboz-Izmit-Eskisehir)• Technical Support such as PC, LAN, SAP, Knauf Software and systems administration & troubleshooting,in addition to global, regional and local projects implementation.• Responsible for handling technical cases on ticket system and keep tracking these problems during thewhole resolving process• On call for after-hours IS issues• Assets Management such as Purchasing, Shipping, Tracking, Maintenance Technical Support such as PC, LAN, SAP, Knauf Software and systems administration & troubleshooting,in addition to global, regional and local projects implementation.• Responsible for handling technical cases on ticket system and keep tracking these problems during thewhole resolving process• On call for after-hours IS issues• Assets Management such as Purchasing, Shipping, Tracking, Maintenance

• Basic Branch Technical Support such PC, LAN, EI Software and systems administration & troubleshooting, in addition to global, regional and branch projects implementation.• On call for after-hours IS issues• Assets Management such as Purchasing, Shipping, Tracking, Maintenance• Responsible for compliance with Expeditors Operational Process Standards procedures related to IS and Conduct regular branch IS Audits.• Regular communication with Regional IS Manager and District Manager• Prepares and executes the tactical business plan for the IS department• Support branch disaster recovery efforts as they occur• Train branch management on system architecture, data management, retention and reporting, and other available IT tools to improve processes, productivity and customer service.

• Responsible for IT related issues of Ankara Office and DWC• Helpdesk support (onshore and offshore)• Responsible for managing all computer room facilities (air conditioning, uninterruptible power supply, generators, smoke detectors)• Support servers in a Microsoft Windows environment to ensure backups, performance and uptime are optimal.• Carried out various PC rebuilds and software installations.• Hardware experience of Dell Desktops and laptops• Solved network connectivity, MS Office and remote access problems• Supported business critical applications and in house software• After hours on-call responsibilities• Monitored and maintained network security and printers• Support of all computer equipment and purchased desktop equipment, laptops and software.• Delivered all significant results within deadlines. Working effectively as part of the team.