Sap Technical Client Support Manager
Current• Manage impactful e-transformation projects, reinforcing Sovos' position as an industry leader• Oversee the support team to ensure seamless e-document processes within SAP• Directly manage projects of e-Invoice, e-Waybill, e-Ledger, and e-Records packages• Supervise processes and regulations for mission-critical packages• Improve the efficiency of SAP packages through various mechanisms• Provide expert technical support across multiple modules• Manage SAP integration with third-party applications, ensuring control and high-quality service support• Prioritize team cohesion, foster collaboration, and provide training in emerging technologies• Develop and implement strategies to optimize the troubleshooting process for client issues• Collaborate with cross-functional teams to enhance the integration of SAP solutions into diverse environments• Conduct regular training sessions for the support team to stay abreast of the latest SAP technologies• Analyze and address critical issues in e-document processes, ensuring compliance with regulatory standards• Collaborate with clients to understand their specific requirements and tailor SAP solutions accordingly• Gained extensive experience in the implementation and management of advanced SAP financial modules, focusing on compliance and efficiency enhancements across multiple domains including SAF-T, DRC, AIF, and VAT Return processes