Basanti Dash Email & Phone Number

Having over 17 years of experience in healthcare domain and currently heading IP operations and successfully managed both OP and IP departments effectively in past.Key Areas:• Monitoring patient experience in OPD• Tracking of conversion from OP to IP and OP to diagnostic• Maintaining quality indicators like patient waiting time• Tracking and analyzing feedback and also grievances redressal• Scheduling of appointment module tracking of no shows and converting them• Flying call conversion• Conducting and celebrating special day OPD and inhouse branding activity.• Prioritization of vulnerable patients• Minimalization of refunds• Responsible for smooth flow and admission process from emergency to inpatient area.• Bed management and prioritization during crisis period.• Monitoring patient experience during the stay.• Grievance handling and management of patient (CAPA)• Service recovery for dissatisfied customer by following care protocol.• Reducing billing error by random audit• Monitoring LAMA and reducing them by family communication.• Reducing discharge time and focusing on discharge before 2pm.• Daily updation and communication to patient NOK.• Responsible for maximum feedback collection and maintaining NPS score and collection of positive google reviews.• Smooth discharge process.• Smooth and timely refunds.• Maintaining TPA tat.