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Basar Ozerkayi Email & Phone Number

Experienced Global Operations and Transformation Leader | Transforming Businesses through Change Management and Elevating Customer Experience at Zurich Insurance
Location: Greater Manchester, England, United Kingdom 11 work roles 3 schools
1 work email found @uk.zurich.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

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Role
Experienced Global Operations and Transformation Leader | Transforming Businesses through Change Management and Elevating Customer Experience
Location
Greater Manchester, England, United Kingdom

Who is Basar Ozerkayi? Overview

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Quick answer

Basar Ozerkayi is listed as Experienced Global Operations and Transformation Leader | Transforming Businesses through Change Management and Elevating Customer Experience at Zurich Insurance, based in Greater Manchester, England, United Kingdom. AeroLeads shows a work email signal at uk.zurich.com and a matched LinkedIn profile for Basar Ozerkayi.

Basar Ozerkayi previously worked as Global Head of Source to Pay and Travel Operations at Zurich Insurance and Global Head of Core Platform (ServiceNow) at Zurich Insurance. Basar Ozerkayi holds Master Of Business Administration (Mba), Business Administration And Management, General from The University Of Bolton.

Company email context

Email format at Zurich Insurance

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{first}.{last}@uk.zurich.com
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AeroLeads found 1 current-domain work email signal for Basar Ozerkayi. Compare company email patterns before reaching out.

Profile bio

About Basar Ozerkayi

A seasoned leader specializing in Operational Management, Change, and Continuous Improvement, with a proven track record in spearheading complex Transformation and Customer Experience initiatives. Adept at crafting and executing organizational-wide change strategies, business planning, and Continuous Improvement frameworks. Skilled in change leadership, coaching, and people management, driving successful outcomes amidst fast-paced environments. Demonstrated expertise in fostering stakeholder relationships, negotiation, and implementing transformative initiatives. Recognized for expertise in training, coaching, and mentoring to instill a culture of Change Management, Continuous Improvement, and Customer Focus. Offers 18 years of comprehensive experience spanning Change, Transformation, Program/Project Management, Lean Six Sigma, and various process optimization methodologies.

Listed skills include Change Management, Business Process Improvement, Performance Management, Stakeholder Management, and 46 others.

Current workplace

Basar Ozerkayi's current company

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Zurich Insurance
Zurich Insurance
Experienced Global Operations and Transformation Leader | Transforming Businesses through Change Management and Elevating Customer Experience
AeroLeads page
11 roles

Basar Ozerkayi work experience

A career timeline built from the work history available for this profile.

Global Head Of Source To Pay And Travel Operations

Current

Zurich, Zurich, CH

Working within the Senior Leadership of Group Operations and Technology, responsible for working with business units and global SMEs to develop and deploy improved operational performance across the Source to Pay and Travel Operations spectrum. Working with improvement forums to bolster the development of an effective continuous improvement community and.

Oct 2023 - Present

Global Head Of Core Platform (Servicenow)

Zurich, Zurich, CH

Working within the senior leadership of Zurich’s Group Technology and Operations; responsible for defining, communicating and executing the end-to-end core platform strategy aligned with organisational vision; defining, designing and implementing multi-platform strategies that consider the platform, security, organisational and financial aspects of the.

May 2021 - Oct 2023

Global Head Of Operations And Transformation

Zurich, Zurich, CH

Working within the senior leadership team of Group Operations responsible for overseeing day to day operations and customer services ensuring effective, efficient and consistent service delivery at all times across globally; and driving transformation through process improvement and implementation of new technology solutions to continuously improve.

Jan 2019 - May 2021

Global Head Of Service Excellence, Change And Transformation

Zurich, Zurich, CH

Working within the senior leadership team of Zurich’s Group Operations, responsible for shaping service excellence, strategic change and transformation programmes and projects to successfully deliver change across the organisation aligned with organisational vision, strategy and objectives delivering Financial, Cost, Customer, Risk and Colleague benefits..

Sep 2016 - Jan 2019

Regional Senior Programme Manager

Zurich, Zurich, CH

Worked within the senior management team of Zurich's Group Operations and Technology and reporting directly to the Global Organisation, responsible for leading and delivering improvement, change and transformation programmes and projects across Northern Europe operations covering UK, Ireland, Isle of Man, Nordics, Benelux and France. - Created and led a.

Mar 2016 - Sep 2016

Senior Continuous Improvement Manager

London, UK, GB

Worked within the Senior Management team responsible for managing improvement portfolios through the utilisation of Lean Six Sigma and Systems Thinking methodologies and techniques resulting in customers, colleagues, financial and risk benefits. - ‎Working closely with key stakeholders internally and externally to develop relationships, evaluate.

Jul 2015 - Mar 2016

Business Improvement Manager

Munich, DE

Worked within the senior management team engaging, leading and coaching employees in successful development, improvement and implementation of effective and efficient processes in their areas of the business through the use of Continuous Improvement tools and techniques. - Driving innovation and ideas from internal and external benchmarks, developing and.

Nov 2014 - Jul 2015

Quality And Continuous Improvement Manager

Aqa

Manchester, GB

Worked within the senior management team at the UK's biggest exam board delivering quality, customer journey and continuous improvement projects and programmes by using Lean Six Sigma, Systems Thinking and TQM approaches, while creating and driving a culture of right processes right first time.- Developing, designing and managing a portfolio of improvement.

Apr 2012 - Nov 2014

Organisational Development Manager - Customer Focus And Continuous Improvement

Preston, Lancashire, GB

Worked within the Senior Management Team within the Office of Chief Executive delivering internal consultancy for creating and implementing new initiatives to create and embed Customer Focus and Continuous Improvement culture, developing and delivering programmes and projects by using Lean Six Sigma, Systems Thinking and TQM to improve effectiveness and.

Jan 2009 - Apr 2012

Customer Experience And Continuous Improvement Manager

Carphone Warehouse

Worked within the Senior Management team managing Continuous and Customer Experience Improvement Projects and Programmes through application of Lean Six Sigma, developing Customer Experience and Continuous Improvement strategies, which results in measurable operational and financial benefits and improves Customer Experience.

Nov 2005 - Jan 2009

Mi Analyst

London, GB

Worked within the Management Team in an inbound customer service centre responsible for delivering excellent customer service through measuring and monitoring contact centre key performance indicators and individual performance objectives to identify improvement opportunities and training and development needs.

Apr 2002 - Nov 2005
Team & coworkers

Colleagues at Zurich Insurance

Other employees you can reach at zurich-airport.com. View company contacts →

3 education records

Basar Ozerkayi education

Master Of Business Administration (Mba), Business Administration And Management, General

The University Of Bolton

Bachelor'S Degree, Accounting And Business/Management

The University Of Bolton

Bachelor Of Engineering (Beng), Industrial Engineering

University Of Balikesir
FAQ

Frequently asked questions about Basar Ozerkayi

Quick answers generated from the profile data available on this page.

What company does Basar Ozerkayi work for?

Basar Ozerkayi works for Zurich Insurance.

What is Basar Ozerkayi's role at Zurich Insurance?

Basar Ozerkayi is listed as Experienced Global Operations and Transformation Leader | Transforming Businesses through Change Management and Elevating Customer Experience at Zurich Insurance.

What is Basar Ozerkayi's email address?

AeroLeads has found 1 work email signal at @uk.zurich.com for Basar Ozerkayi at Zurich Insurance.

Where is Basar Ozerkayi based?

Basar Ozerkayi is based in Greater Manchester, England, United Kingdom while working with Zurich Insurance.

What companies has Basar Ozerkayi worked for?

Basar Ozerkayi has worked for Zurich Insurance, Lloyds Banking Group, Siemens, Aqa, and Lancashire County Council.

Who are Basar Ozerkayi's colleagues at Zurich Insurance?

Basar Ozerkayi's colleagues at Zurich Insurance include Sarah Faulkner, Agnieszka Oliver, Ignacio Saiz Colmenar, Hartger Rothengatter, and Breda Carroll.

How can I contact Basar Ozerkayi?

You can use AeroLeads to view verified contact signals for Basar Ozerkayi at Zurich Insurance, including work email, phone, and LinkedIn data when available.

What schools did Basar Ozerkayi attend?

Basar Ozerkayi holds Master Of Business Administration (Mba), Business Administration And Management, General from The University Of Bolton.

What skills is Basar Ozerkayi known for?

Basar Ozerkayi is listed with skills including Change Management, Business Process Improvement, Performance Management, Stakeholder Management, Business Transformation, Training Delivery, Continuous Improvement, and Six Sigma.

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