Efficiently managed multiple client accounts within the Bridge Team.Ensured seamless operations and high client satisfaction across various portfolios.Enhanced decision-making accuracy by bi-monthly report generation for user management projects.Improved data reporting speed and provided accurate and timely data to support other teams’ operations and led initiatives to increase user satisfaction.Achieved this through meticulous attention to detail and rapid incident response.Conducted procurement activities using COUPA.Facilitated purchasing processes across multiple sites.Successfully managed critical P1 and P2 incidents.Ensured swift resolution and minimal disruption to services.Utilizing Power BI and Tableau for data visualization, with an initiative aimed at representing data in a more insightful and actionable manner.Facilitated data center access for specific clients.Supported hardware maintenance and critical implementations.Implemented monitoring and call-out procedures.Ensured continuous infrastructure and network operations support.Utilized ServiceNow tools for efficient incident tracking and resolution within the delivery center.

Managed multiple accounts concurrently in the Bridge Team, ensuring seamless operations across various client portfolios.Contributed to a project as part of the user management team, improving decision-making accuracy by 25% through bi-monthly report generation.Enhanced data reporting speed by 20%, enabling other teams to rely on accurate and timely data.Led efforts to increase user satisfaction by 20% through meticulous attention to detail and rapid incident response.Conducted Procurement Management activities using COUPA, facilitating purchasing across multiple sites.Successfully managed critical P1 and P2 incidents, ensuring swift resolution and minimal disruption.Facilitated data center access for specific client, supporting hardware maintenance and critical implementations.