Basel Al-Khalili Email & Phone Number

Experienced Core Network Engineer with a demonstrated history of working in the telecommunications industry. Currently serving as a Core Network Engineer at VTEL Jordan ISP, based in Amman, Jordan, since November 2022. Skilled in traffic management, network monitoring using tools like MRTG Cacti, OP Manager, and Prtg, as well as network enhancement, upgrade, and expansion. Proficient in configuring dedicated customers, data links, and international links, including routers and switches, while also monitoring the AAA server (SPLYNX) for optimal network performance.Previously, held the position of NOC Team Leader at VTEL Jordan ISP from April 2022 to October 2022, overseeing the monitoring of the ticket queue to ensure adherence to SLA agreements, managing team schedules and shift rotations, conducting weekly reviews and updates of ongoing projects and processes, and providing technical assistance to department staff.Prior to that, served as a Network Support Engineer at VTEL Jordan ISP from August 2018 to March 2022, specializing in customer network support and complaint handling, monitoring, tracking, and reporting technical issues, as well as configuring Huawei OLTs, Juniper/Cisco routers, and switches, and activating customer links including data links and internet shared or dedicated services.Proven ability to thrive in fast-paced environments, adapt to evolving technologies, and deliver high-quality solutions to meet customer needs. Strong leadership, communication, and problem-solving skills combined with a passion for driving network efficiency and reliability.

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  Princess Sumaya University For Technology

  Communication Engineering