Basel Ali Email & Phone Number

Khartoum, Sudan

Increased check-in/check-out efficiency by 20% through the implementation of streamlined processes and advanced booking systems.Managed a front desk team of 10 employees, reducing staff turnover by 15% through comprehensive coaching and training programsBoosted hotel service revenue by 18% through the strategic upselling of amenities and promotional packages.Enhanced guest experience by collaborating with other departments, resulting in a 30% increase in positive feedback and repeat… Show more Increased check-in/check-out efficiency by 20% through the implementation of streamlined processes and advanced booking systems.Managed a front desk team of 10 employees, reducing staff turnover by 15% through comprehensive coaching and training programsBoosted hotel service revenue by 18% through the strategic upselling of amenities and promotional packages.Enhanced guest experience by collaborating with other departments, resulting in a 30% increase in positive feedback and repeat bookings.Prepared financial reports and analyzed data to support operational decision-makingIncreased average daily rate (ADR) by 12% through targeted marketing campaigns and special offers Show less

Iraq _ Erbil

Efficient Front Desk Management: Ensures the front desk operates smoothly by overseeing check-in/check-out processes, coordinating room assignments, and handling guest requests.Achieved a 65% resolution rate for guest complaints, ensuring a high level of customer satisfaction and loyaltyIdentified and implemented upselling opportunities that contributed to a 10% rise in overall hotel revenueEnhanced staff productivity by 25% through the implementation of efficient scheduling… Show more Efficient Front Desk Management: Ensures the front desk operates smoothly by overseeing check-in/check-out processes, coordinating room assignments, and handling guest requests.Achieved a 65% resolution rate for guest complaints, ensuring a high level of customer satisfaction and loyaltyIdentified and implemented upselling opportunities that contributed to a 10% rise in overall hotel revenueEnhanced staff productivity by 25% through the implementation of efficient scheduling practices and ongoing professional development Show less

Beirut, Lebanon

Reduced overbooking incidents by 15% through effective coordination of room assignments and proactive communication with guestsOversaw front desk operations, guaranteeing efficient and precise completion of tasks.Facilitated the coordination of reservations, reception, and telephone services.Identified and implemented upselling opportunities that contributed to a 10% rise in overall hotel revenueConducted regular performance evaluations, leading to a 20% improvement in team… Show more Reduced overbooking incidents by 15% through effective coordination of room assignments and proactive communication with guestsOversaw front desk operations, guaranteeing efficient and precise completion of tasks.Facilitated the coordination of reservations, reception, and telephone services.Identified and implemented upselling opportunities that contributed to a 10% rise in overall hotel revenueConducted regular performance evaluations, leading to a 20% improvement in team performance and service quality. Show less

Syria -Damascus

Led and mentored front office staff, maintaining high standards of service and adherence to hotel policies.Streamlined front desk operations, resulting in a 20% reduction in check-in/out time.Achieved a 40 % guest return rate within the past year.Increased guest satisfaction scores by 10% through personalized service initiatives.Managed night operations, ensuring guest safety and security, and handling VIP arrivals and special requests

Syria - Damascus

Performed all front office duties, including check-in/out, reservations, and guest serviceBalanced nightly accounts and prepared financial reports for the night audit shift

Damascus , Syria

Ensure the well-being, satisfaction and comfort of all guests within the limits of the Department and to establish a highly personalized style of service and attention to guests in keeping with the atmosphere of a luxury country hotel. Establish a courteous, helpful and friendly attitude to all guests at all times and to use guest names at every available opportunity. Maintain a high standard in personal appearance and demeanour. To have a good working knowledge of all… Show more Ensure the well-being, satisfaction and comfort of all guests within the limits of the Department and to establish a highly personalized style of service and attention to guests in keeping with the atmosphere of a luxury country hotel. Establish a courteous, helpful and friendly attitude to all guests at all times and to use guest names at every available opportunity. Maintain a high standard in personal appearance and demeanour. To have a good working knowledge of all departments of the Hotel. Show less

Hotel & Tourism Training Center, Front Office Department

Short Course, Hospitality Administration/Management, Excellent

Higher National Diploma, Diploma In Hotel Management

Diploma Of Education, Hospitality Management, Hotel And Tourism Training Center

Activities and Societies: Diploma In Front Office Operations