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Basel Ali is listed as Front Desk Manager - Duty Manager - Night Manager - Hospitality Professional - Enhancing Guest Experiences - Operational Excellence - Revenue Optimization -Training - Planning - Customer Service - Budgeting based in Dubai, United Arab Emirates, United Arab Emirates. AeroLeads shows a matched LinkedIn profile for Basel Ali.
Basel Ali previously worked as Front Desk Manager at Al Salam Hotel and Front Office Manager at Everest Hotel. Basel Ali holds Hotel & Tourism Training Center, Front Office Department from جامعة دمشق.
As a dedicated and highly organized professional with over 14 years of experience in hospitality management, my objective is to leverage my expertise in guest relations, team leadership, and operational efficiency as a Front Desk Manager at a prestigious five-star hotel. I am committed to delivering unparalleled customer service, fostering a welcoming and luxurious environment, and continuously enhancing the guest experience to uphold the hotel's esteemed reputation. My goal is to contribute to the success and growth of the establishment by implementing innovative strategies,ensuring seamless front desk operations, and maintaining the highest standards of excellence.
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Khartoum, Sudan
Increased check-in/check-out efficiency by 20% through the implementation of streamlined processes and advanced booking systems.Managed a front desk team of 10 employees, reducing staff turnover by 15% through comprehensive coaching and training programsBoosted hotel service revenue by 18% through the strategic upselling of amenities and promotional.
Iraq _ Erbil
Efficient Front Desk Management: Ensures the front desk operates smoothly by overseeing check-in/check-out processes, coordinating room assignments, and handling guest requests.Achieved a 65% resolution rate for guest complaints, ensuring a high level of customer satisfaction and loyaltyIdentified and implemented upselling opportunities that contributed to.
Beirut, Lebanon
Reduced overbooking incidents by 15% through effective coordination of room assignments and proactive communication with guestsOversaw front desk operations, guaranteeing efficient and precise completion of tasks.Facilitated the coordination of reservations, reception, and telephone services.Identified and implemented upselling opportunities that.
Syria -Damascus
Led and mentored front office staff, maintaining high standards of service and adherence to hotel policies.Streamlined front desk operations, resulting in a 20% reduction in check-in/out time.Achieved a 40 % guest return rate within the past year.Increased guest satisfaction scores by 10% through personalized service initiatives.Managed night operations.
Syria - Damascus
Performed all front office duties, including check-in/out, reservations, and guest serviceBalanced nightly accounts and prepared financial reports for the night audit shift
Damascus, Syria
Ensure the well-being, satisfaction and comfort of all guests within the limits of the Department and to establish a highly personalized style of service and attention to guests in keeping with the atmosphere of a luxury country hotel. Establish a courteous, helpful and friendly attitude to all guests at all times and to use guest names at every available.
Activities and Societies: Diploma In Front Office Operations
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Basel Ali is listed as Front Desk Manager - Duty Manager - Night Manager - Hospitality Professional - Enhancing Guest Experiences - Operational Excellence - Revenue Optimization -Training - Planning - Customer Service - Budgeting.
Basel Ali is based in Dubai, United Arab Emirates, United Arab Emirates.
Basel Ali has worked for Al Salam Hotel, Everest Hotel, Bay Inn Hotel, Art House Hotel & Spa, and Queen Centre Rotana Suites Hotel.
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Basel Ali holds Hotel & Tourism Training Center, Front Office Department from جامعة دمشق.
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