- Directing and coordinating promotion of products or services performed to develop new markets, - - --- increase the share of the market, and obtain competitive position in the industry.- Promotes organization in local and international markets.- planning, developing and implementing organization policies and goals.- Promoting and marketing the company’s image and business.-Ensuring all hotel staff comply with operational and service standards, in addition to hotel policies and procedures.- Training and developing hotel staff to achieve their career goals and become more successful in their roles- Maintaining the hotel's physical properties and arranging for repairs, if necessary- Ensuring that the hotel meets all health, safety and security laws and regulations- Organizing and planning all events on the hotel's property, such as conferences, weddings and special gatherings- Increase the reservation and revenues by marketing campaigns on all OTA's like Booking, Agoda...etc. - Designing delicious and attractive menus and continuously making improvements.- Forecasting, planning, sourcing, and ordering food supplies for the kitchen, as well as beverages to stock the bar and fridges.- Managing daily food and beverage operations.- Following food and safety regulations.- Maintaining positive customer relationships, processing complaints, and responding to customer needs.- Creating and enforcing restaurant policies, targets, and KPIs.- Hiring, training, and managing staff.- Helping resolve guest complaints and booking and billing issues

SIGMA JORDAN was the first Jordanian company that works in all departments of hospitality industries. Whether restaurants, cafes or hotels, we are taking care of all the departments from managing employees, re innovation, New standards, Kitchen & Bar, Hiring, Training, front desk management, and marketing. Finally we give the owners a peace of mind .

My responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. ensuring efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.- Coordinate daily Front of the House and Back of the House restaurant operations- Deliver superior service and maximize customer satisfaction- Respond efficiently and accurately to customer complaints- Regularly review product quality and research new vendors- Organize and supervise shifts- Appraise staff performance and provide feedback to improve productivity- Estimate future needs for goods, kitchen utensils and cleaning products- Ensure compliance with sanitation and safety regulations- Manage restaurant’s good image and suggest ways to improve it- Control operational costs and identify measures to cut waste- Create detailed reports on weekly, monthly and annual revenues and expenses- Promote the brand in the local community through word-of-mouth and restaurant events- Recommend ways to reach a broader audience (e.g. discounts and social media ads)- Train new and current employees on proper customer service practices- Implement policies and protocols that will maintain future restaurant operations

Develop and provide technical support in livelihood resilience development activities, initiatives in line with the project program strategy including necessary preparation of design, technical support, stakeholder consultation, preparation of terms of reference, concept notes, action plan, identifying appropriate implementation modalities so as to operationalizing activities.

I'm responsible for identifying beneficiaries training and development needs, and for planning, organising and overseeing appropriate training.- devise a training strategy for the beneficiaries - build training programmes from scratch (from the initial idea through planning, implementation, review and outcomes analysis) and delegate work to other members of the learning and development teammonitor budgets and monthly expenditure reports.- work closely with and influence senior leaders and stakeholders.

Providing skills training to Syrians children and Jordanians ages 11 to 18 experiencing mental health issues and behavioral problems in an outpatient, community based, or home visit settings. Provides appropriate case management with families, care providers, and community partners relating to treatment options.

Provide an overview of concepts and tools for conflict prevention with focus on confidence building for representatives of civil society. Focus of training can be on what is confidence building and help participants the concept and devise contextually appropriate ideas. Provide information on conflict sensitive programming. It is essential that these trainings link theory with practice and specific context;Facilitate stimulating participants’ creativity and help them think innovatively and multidisciplinarily;Conduct an “idea forum” that enable partnership building and identification of common ideas/themes among the participants;Encourage discussions of strategic issues and joint planning through games and sport.