Basel Orfali Email & Phone Number

Canada

London, On, Ca

- Managed hybrid/agile projects- Established Organizational effectiveness (OE) team to ensure better processes to smoothen the work between all departments - Developed Projects‘ forms and templates - Embraced Agile mindset in all Projects and processes, and guided the team as well as the organization on how to use Agile/Scrum practices to delight internal and external customers - Managed Project life cycle and sprints meetings/ceremonies- Conducted Scrum ceremonies and ensure clear vision and expectation to the team and stakeholders- Promoted project management best practices and industry standards- Endorsed simple project's framework- Embraced Agile mindset in all Projects and guide the team and organization on how to use Agile/Scrum practices and values to delight internal and external customers

- Board of Directors. Manged Technology portfolio and participated in planning and executing the chapter's success as well as got heavily engaged in its different events & projects - Developed and managed PMI SWOC Technology Portfolio- Innovated and executed internal PMI SWOC projects which help the chapter to achieve the expected results- Developed SOPS and MOPs and other required processes - Was responsible for ensuring smooth cross-functional work of all SWOC members and volunteers - Facilitated PMI SWOC chapter’s conferences and public events

Albany, Us

- Build clients’ ICT solutions and RFP responses - Managed different projects for small and medium ICT projects- Provided assistance in developing the company business and technology portfolio according to the strategy- Managed vendors relationship by working closely with technology partners to ensure proper solutions offerings, product features, and offers packages

Riyadh, Sa

- Enjoyed working directly with technology vendors’ alliances teams (IBM, Cisco, Accenture, and Virtustream) to create business demand and to fulfill the clients' ICT needs - Engaged with clients' decision makers and interpreted their vision and objectives into business solutions- Provided required technology consultation for M2M solutions, business continuity and recovery, datacenters solutions, hosting and managed services, and cloud services- Achieved the personal and department KPI and increase the customer satisfaction index (CSI) - Performed IT consultation for different technology projects. Key projects including the government, SMB, large enterprise, and key clients- Led business consultation team to achieve several ICT projects, including IBM Private Cloud and Business Continuity (VSR) solutions in addition to Virtustream cloud solutions

Riyadh, Sa

- Managed SME & Channels (Partners) Presales Team kingdom-wide- Ensure standardization on technical presentations, technical responses, and submitted technical solution proposals - Helped the sales team in their sales leads and performed Business analysis in order to convert customers’ ICT requirements and BRD into detailed solutions’ SOW and BOQ- Ensure internal agreements to smooth the team work- Worked closely with many vendors and system integrators to fulfill client complex requirements - Was a member of the company products’ evaluation committee in order to increase customer satisfaction as well as process enhancements

Riyadh, Sa

- Managed small and medium companies’ technical projects from planning till execution phase- Worked closely and actively with PMO for smooth execution and to ensure that project timeline and budget are met- Developed and demonstrated technical presentations in front of the clients- Responded to different technical inquiries depending on the company portfolio including Telecom, Data connectivity (national and International connectivity) and ICT solutions and services - Technical responses to RFI, RFPs, and RFQ- Designed and implemented required technical solutions that match the client’s needs- Built the required design’s BoQ with assistance of designing tools (Dynamic Configuration Tool and CCW), best practices, and the configuration tools.- Designed various Cisco IP Telephony projects in different sizes from 50 to 2000+ IP phones with Cisco unity - Prepared architecture and design documentations for smooth implementation and execution up (HLD, LLD, NIP, SoW)

Kuwait City, Kw

• Responded to different technical inquiries depending on the company portfolio including Telecom, Data connectivity (national and International connectivity) and ICT solutions and services• Built the required design’s BOQ with assistance of designing tools (Dynamic Configuration Tool and CCW)• Prepared architecture and design documentations for smooth implementation and execution (HLD, LLD, NIP, SOW)• Led the company to achieve Cisco Systems premium partnership• Achieved Cisco Voice Professional (CCVP) and IP Telephony Designer (IPTD) certificates

Kuwait City, Kw

• Performed extensive hands-on experience in different technology implementations, configuration, and troubleshooting• Responded to field operations calls, implementation tickets, and Level 2 & 3 technical support requirements with excellent technical installation and troubleshooting capabilities• Implemented and configured different technologies and network connectivity media and solutions such as (Cisco UCM, Network infrastructure, CCTV, Access Control, WiFi, IPVPN, MPLS, Ethernet, xDSL, PMP, Fiber Active & GPON)• Excellent troubleshooting capabilities to solve clients’ issues • Technical project team leader for many projects implementations • Handled most of Riyadh compounds’ technical requirements including end-to-end network design, end-user implementations, system configuration, and connectivity issues• Proudly honored with Zajil Telecom as Best Employee kingdom wide, (2006) and Best Employee, Operations dept., (2007)