Basel Radwan Email & Phone Number

Dubai, United Arab Emirates

- Design and optimize customer journeys to enhance overall experience and drive growth and retention.- Maintain and grow ARR through pre-sales, onboarding, and adoption practices for subscription-based services.- Revamp trial management workflows.- Increase product usage globally. - Upsell revenue by leveraging data and targeted customer success practices.- Spearhead technology transformation projects, moving customers to new innovative delivery platforms.- Collaborate with customers to gather feedback on our products and drive internal initiatives to enhance product offerings through cross-functional teamwork.

United Arab Emirates

• Partner with sales, customer support, and technology teams to ensure AP content delivery solutions are implemented and working properly at customer locations.• Provide implementation and onboarding support for hardware and software delivery systems across all media types including video, photos, text, audio and graphics.• Provide customer feedback to sales and product teams to drive product road-maps.• Provide guidance to customers on ways to help streamline workflows that improve efficiency and usage of AP content.• Comply with and use company asset and support tracking systems.• Other duties as they arise to meet current and future business needs.

Dubai - Dmc - News Center

Played a central role in major broadcast projects upgrading the workflow to HD-SDI Tape-less environment. Worked directly with partners and service providers and conducted internal training.

Dubai-Dmc

Managed broadcast signals, equipment setup, staff supervision, and communication system maintenance. Played a major role in many successful expansion projects that was delivered ahead of schedule. Managed broadcast signals, equipment setup and staff supervision. Contributed to successful expansion projects that was delivered ahead of schedule. Developed systems and processes leading to more than 75% efficiency improvements.Conducted preventive maintenance and ensured smooth communication and transmission.

Dubai-Dmc

Maintained broadcast signals, supervised staff, performed equipment setup, conducted preventive maintenance, and ensured smooth communication and transmission.

Doha, Qatar

Played an essential role in expansion projects resulting in a highly-watched sports TV channel. Gained experience with high- end technologies during migration to HD-SDI.

Doctor Of Philosophy - Phd, Customer Success

Master Of Business Administration (Mba), Project Management, 3.8 / 4

Bachelor'S Degree, Electronics & Communication Engineering, 2.94 / 4

Activities and Societies: Awarded 2nd Runner up team in Egypt ROBOCON 2005 Contest (Robot Design & Implementation Contest), Participated.