Global customer success leader with 16+ years of diverse academic and industry experience. Playing a central and integral role with a strong cross-functional abilities, collaborating with various departments to overcome the customers' challenges and deliver their desired outcomes. Driving client lifecycle – leading to adoption, upsell, advocacy, client satisfaction and retention.• Customer Success: Successfully scale effective customer success organizations through pre-sales, onboarding, and adoption practices for subscription-based products and services.• Account Management: Track record of driving strategic initiatives, on-time and aligned with organizations priorities.• Relationship Building: Cultivates positive customer relationships through clear and helpful communication.
Listed skills include Broadcast Television, Video Production, Satellite Tv, Negotiation, and 46 others.