Basem Alsalahi Email & Phone Number

Dubai, United Arab Emirates

- Expert Client Advisor: Provided strategic guidance on investments and market trends.- Innovative Marketer: Boosted property inquiries by 30% through creative marketing strategies.- Skilled Negotiator: Secured favorable terms and closed deals efficiently.- Market Analyst: Delivered accurate market data to inform client decisions.- Customer Service Champion: Maintained high client retention and received numerous referrals.- Transaction Coordinator: Ensured smooth and timely… Show more - Expert Client Advisor: Provided strategic guidance on investments and market trends.- Innovative Marketer: Boosted property inquiries by 30% through creative marketing strategies.- Skilled Negotiator: Secured favorable terms and closed deals efficiently.- Market Analyst: Delivered accurate market data to inform client decisions.- Customer Service Champion: Maintained high client retention and received numerous referrals.- Transaction Coordinator: Ensured smooth and timely completion of transactions.- Team Collaborator: Contributed to team success by sharing insights and best practices. Show less

Damascus, Syria

- Improved client satisfaction with a 95% resolution rate by demonstrating my insights and providing second-line support and troubleshooting for clients, resulting in increased customer loyalty and retention.- Established secure site-to-site VPN for 50 ATMs, reducing downtime to less than 1% and improving system reliability and performance.- Enhanced network security and efficiency by implementing various systems, including Firewall, LB Load Balancer, WAF Web Application Firewall, DLP… Show more - Improved client satisfaction with a 95% resolution rate by demonstrating my insights and providing second-line support and troubleshooting for clients, resulting in increased customer loyalty and retention.- Established secure site-to-site VPN for 50 ATMs, reducing downtime to less than 1% and improving system reliability and performance.- Enhanced network security and efficiency by implementing various systems, including Firewall, LB Load Balancer, WAF Web Application Firewall, DLP, and SIEM with Peplink products and SpeedFusionVPN.- Ensured optimum network performance and availability by configuring and maintaining LAN/WAN equipment, monitoring performance and achieving 99.99% uptime.- Elevated system performance by 30% by expertly installing and configuring Virtualization environment (VMWare, Centre, and ESXi), operating systems and application software. Show less

Damascus, Syria

- Managed project timeline and resources to successfully install and configure FortiSIEM, leading to improved system performance and increased IT Security measures by being integrated with other systems.- Utilized XML, Regex, and Forti tags to create custom parsers for FortiSIEM. Collaborated on the implementation of security policies and use cases, leading to a 15% improvement in network security.- Achieved a 90% reduction in data leaks through the deployment of InfoWatch DLP… Show more - Managed project timeline and resources to successfully install and configure FortiSIEM, leading to improved system performance and increased IT Security measures by being integrated with other systems.- Utilized XML, Regex, and Forti tags to create custom parsers for FortiSIEM. Collaborated on the implementation of security policies and use cases, leading to a 15% improvement in network security.- Achieved a 90% reduction in data leaks through the deployment of InfoWatch DLP, including installation, update, and optimization of DLP agents on 500+ endpoints. In addition to obtaining the required reporting to higher management.- Improved customer satisfaction by 30% by providing second-line technical support via phone and email to ensure that the business process was going well.- Improved system performance by 25% through monitoring and developing automation scripts, enhancing service quality for users.- Improved team's efficiency by training them on new technologies, resulting in a 20% increase in project completion rate. Show less

Damascus, Syria

- Decreased computer query resolution time by 50%, resolving 95% of issues and boosting productivity and efficiency for end users.- Identified system issues through log analysis, resulting in a 20% decrease in system downtime and improved overall performance.- Maximized network uptime by proactively monitoring network connectivity and conducting hardware maintenance, resulting in a 20% decrease in system downtime.- Maximized system performance by keeping up-to-date with all OS… Show more - Decreased computer query resolution time by 50%, resolving 95% of issues and boosting productivity and efficiency for end users.- Identified system issues through log analysis, resulting in a 20% decrease in system downtime and improved overall performance.- Maximized network uptime by proactively monitoring network connectivity and conducting hardware maintenance, resulting in a 20% decrease in system downtime.- Maximized system performance by keeping up-to-date with all OS updates, resulting in a 15% increase in overall system speed. Show less

Bachelor'S Degree, Bachelor In Information Technology

Bachelor'S Degree, Information Technology, Good