- Respond to customer inquiries through various communication channels.- Resolve customer complaints and provide effective solutions.- Troubleshoot technical issues and escalate complex problems as needed.- Process orders, payments, refunds, and manage delivery issues.- Update and maintain accurate customer records using CRM tools.- Upsell and cross-sell products or services based on customer needs.- Collect and report customer feedback to improve services.- Ensure… Show more - Respond to customer inquiries through various communication channels.- Resolve customer complaints and provide effective solutions.- Troubleshoot technical issues and escalate complex problems as needed.- Process orders, payments, refunds, and manage delivery issues.- Update and maintain accurate customer records using CRM tools.- Upsell and cross-sell products or services based on customer needs.- Collect and report customer feedback to improve services.- Ensure compliance with company policies and data protection standards.- Collaborate with internal teams to address customer concerns.- Meet performance metrics like response time and customer satisfaction. Show less

- Addressed customer inquiries promptly and accurately through phone and email channels.- Identified customer needs and guided them in utilizing specific features effectively.- Analyzed and reported product malfunctions by testing various scenarios and simulating user experiences.- Updated internal databases with technical issue details and valuable customer interactions.- Monitored customer complaints on social media platforms and proactively offered assistance.-… Show more - Addressed customer inquiries promptly and accurately through phone and email channels.- Identified customer needs and guided them in utilizing specific features effectively.- Analyzed and reported product malfunctions by testing various scenarios and simulating user experiences.- Updated internal databases with technical issue details and valuable customer interactions.- Monitored customer complaints on social media platforms and proactively offered assistance.- Communicated customer feature requests and effective solutions to team members.- Informed customers about new features and functionalities.- Successfully opened over 1,000 bank accounts for new and existing customers.- Resolved more than 1,000 transaction disputes on customer accounts.- Utilized tools such as SharePoint, CRM systems, and Interswitch to manage daily operations efficiently. Show less

- Provided fundamental problem-solving support for various software applications and hardware systems to departmental users and the university community.- Delivered individualized instruction and training on new or updated technologies; additionally, trained student employees.- Conducted routine technical assistance and maintenance tasks. Maintained and updated record-keeping systems; documented projects and created user instructions.- Assisted in tracking… Show more - Provided fundamental problem-solving support for various software applications and hardware systems to departmental users and the university community.- Delivered individualized instruction and training on new or updated technologies; additionally, trained student employees.- Conducted routine technical assistance and maintenance tasks. Maintained and updated record-keeping systems; documented projects and created user instructions.- Assisted in tracking inventory levels of equipment and materials; performed data entry and maintained records, including project documents, user instructions, general reports, and system error logs.- Entered billing information into record-keeping systems as required. Show less

- Planning and presenting lessons to facilitate students' understanding and application of mathematical concepts.- Preparing and distributing learning material such as notes, assignments, and quizzes.- Sourcing the resources and supplies needed for lessons.- Ensuring that the classroom remains safe and conducive to learning.- Grading assignments and quizzes in a timely manner.- Invigilating quizzes and final examinations.- Documenting and reporting on students'… Show more - Planning and presenting lessons to facilitate students' understanding and application of mathematical concepts.- Preparing and distributing learning material such as notes, assignments, and quizzes.- Sourcing the resources and supplies needed for lessons.- Ensuring that the classroom remains safe and conducive to learning.- Grading assignments and quizzes in a timely manner.- Invigilating quizzes and final examinations.- Documenting and reporting on students' progress.- Attending meetings with parents and staff. Show less

- Learned how to build web applications by leveraging technologies like PHP and MySQL.- Designed web pages using HTML, CSS, Javascript, and Adobe Dreamweaver.