Bash Kamara Email & Phone Number

Atlanta, Ga, Us

At Fulton County Schools, the fourth largest school system in Georgia, I've driven the success of the Operations Division by providing program management oversight and directing continuous improvement initiatives across five core departments: Nutrition, Transportation, Capital Programs, Operational Planning, and Facilities and Maintenance. Reporting directly to the Chief of Operations in the Office of the Superintendent, my achievements and responsibilities include: -Strategic Leadership: Collaborated closely with department heads on strategic initiatives, ensuring alignment with overall school and district goals. -Program Management: Led key cross-functional strategic initiatives, ensuring they are executed with precision and aligned with both the Chief Operations Officer and district-wide visions. -Continuous Improvement: Championed departmental process improvements by working with leaders to map, assess, and refine key processes, ensuring customer-centric outcomes. -Benchmarking & Analysis: Regularly benchmarked the Operations Division's progress against industry best practices and managed the Operations' balanced scorecard, ensuring it aligns with the district’s strategic objectives. -Stakeholder Collaboration: Engaged with external stakeholders, representing the Operations Executive Leadership in various meetings to foster strong customer relationships and address systemic issues. -Project Coordination: Demonstrated proficiency in managing multiple concurrent projects, collaborating with diverse internal and external stakeholders to drive impactful outcomes. -Communication: Excelled in both written and verbal communication, facilitating efficient communication strategies and ensuring clarity and alignment across the board.

My Sacred Space Counseling (MSSC) is a non-profit dedicated to connecting uninsured and underinsured individuals with competent and caring counseling services. This role is the purest example of being in the "right place at the right time" as my Practicum final project for Johns Hopkins University Advanced Academic Programs led to being offered the Director of Communication opportunity by the founder.- Utilized strategic management skills to establish and maintain relationships with clients, partner therapists, corporate & non-profit organizations as well as community and business leaders. - Spoke at external events such as Afrotech 2020 and identified opportunities for collaboration with other organizations on issues of mutual interest. - Developed coalitions of stakeholders to support MSSC's mission through effective advocacy programs. - Built and maintained the website by partnering with third-party engineering team, marketing material and create strategic plans to influence executives.

Stone Mountain, Georgia, Us

- Oversaw the learning and development of Transportation Leadership Academy participants, a two-year employee development cohort to enrich bus driver and transportation staff through soft and hard skills training. - Built out program syllabus, steered technology implementation strategy, partnered with external organizations to offer certification programs, developed policy & curriculum, and launched the initial class in 2018 that completed the program in 2022.- 30% of cohort participants have already secured promotions above their initial role at the time of beginning the program.

Stone Mountain, Georgia, Us

DCSD is Georgia’s third largest school district serving ~100K students, 130+ schools and centers, and 15K employees. - Piloted the district's first job fair of 2022 which registered over 1400 participants with record breaking enthusiastic engagement, including 20K visits to the registration page, 1K in-person and virtual attendees resulting in over 130 candidates being recommended for full-time positions.- Employ control and authorization over all aspects of a successful creative-based stakeholder outreach campaign through partnership with Parent & Family Engagement department.- Expanded cross-functional organizational capacity by collaborating across departments on priorities directed towards staffing, technology implementation, training & performance goals.- Partner with executive leadership to coordinate all personnel functions including recruitment, training, hiring, and managing and maintaining the district staffing pools.- Improve staff productivity through digital transformation and automation (Frontline Absence Management system formerly known as AESOP, Crosspointe, Cloud, Office 365's, Power Automate and MUNIS systems) which led to 13% increase in average teacher fill rate in six months.- Improved data across departments by introducing SharePoint pages dedicated to operational excellence via content targeted to substitutes and school principals that provide district-wide news, resources (e.g. orientation presentation material, staff directories, instructional guides, links, etc.) and trained HR systems operators.- Maximized performance by monitoring daily activities and mentoring team members.- Established flexible workflow utilizing multiple Microsoft products for district employees to submit vaccine verification information and receive bonus incentive funding from the Cares Act, resulting in a 70% response rate across 15K staff members- Onboarded new employees with training and new hire documentation.

Stone Mountain, Georgia, Us

- Led ad hoc data support to create reports, initiate change management requests based on data analysis and track trends within the HR department.- Optimized applicant user experience via cross-group collaboration with various internal/external engineering teams and developing user guides to reduce the amount of applicant support email/calls by 53%. - Managed technology implementation of LiveChat customer support software, which increased qualified candidate applications by 60%.- Performed statistical analyses to gather data for operational and forecast team needs.- Cross-trained existing employees to maximize team agility and performance.

Us

This was a six-month contract for the INPO nonprofit that is dedicated to nuclear power plant safety and training. - Communicated with end users to identify and resolve issues, documented issues to streamline future user requests, and collaborated with global Nuclear Plant Lead Administrators and Training Coordinators to deliver instructional materials.- Improved end user navigation of the new ServiceNow knowledge base platform and Ticketing systems by developing and implementing administrative Desk aids for first level and Lead staff. - Improved overall productivity by supporting internal INPO and external Nuclear community employees by configuring and troubleshooting PCs, iPads, agency software, and hardware.

Alpharetta, Ga, Us

In this role I provided on-site diagnosis, troubleshooting, and documentation of technical issues. I also trained end users, identified training needs for hospital workflow issues during the implementation cycle, and recorded customer-related activities to improve hospital workflow processes. My work included collaborations with Software Engineers, Product Development, Solutions Delivery, Project Management teams and external executives to deliver custom training materials and ad hoc audit reports.• Facilitated interviews with hospital leaders as a means to identify and analyze common pain points. • Garnered and assessed hospital feedback and collaborated with Care Logistics' software engineers via cloud based tools to determine the feasibility of product changes.• Utilized reporting and research tools to devise methods for improving marketing initiatives for new product features, realizing a 74% improved patient experience and 65% enhanced staff impact.

Sandy Springs, Georgia, Us

SimplifyMD was a leading provider of interoperable cloud-based healthcare solutions and services, providing electronic health records with integrated telehealth functionality for practices and hospitals. The company was acquired by Azalea Health in 2014. • Amplified client satisfaction with technical support performance to more than 90% by implementing technical communications plans based on periodic technical account reviews.• Directed and oversaw complex customer projects and developed effective strategies for cultivating and fostering client relations.

San Francisco, Ca, Us

relationship building, marketing, influence, customer engagement strategy, focus group research, marketing campaigns, newsletters, inclusive culture

Baltimore, Md, Us

Maryland DDS is an agency that evaluates Social Security Disability Insurance and Supplemental Security Income benefit eligibility. As a PR Program Manager I spearheaded a partnership with Maryland Correctional facilities that ensured electronic submission of all medical records, which led to a 20% overall increase in e-submission and expedited disability determinations. I also developed training curriculums for DDS staff and healthcare professionals on requirements, services, and eligibility per DDS, HIPAA and SSA disability regulations. Day-to-day work included analysis of medical records to track trends and formulate business plans via surveys and outreach, as well as presenting electronic records trends and issues for resolution. • Received commendations from the Social Security Administration for serving as subject matter expert for excellence in education, marketing, and implementation of Electronic Records Express (ERE). • Appointed with accountability for influencing the brand redesign of ERE and recreation of instruction materials on a national level.

Baltimore, Md, Us

In this role I established, built and maintained professional relationships with third party organizations, legal representatives, community leaders, healthcare professionals, and social service organizations to gather and verify information in accordance with all SSA and DSS privacy regulations. My work included examination of evidence for eligibility claims in collaboration with various supervisors and medical or mental health consultants.

College Park, Md, Us

As a Program Manager I was responsible for researching, co-facilitating and assisting the campus-wide equity and diversity initiative within the President’s office, which was a multi-university research project coordinated by the University of Michigan to study the learning outcomes of formally-structured and facilitated race and gender based dialogue. I was one of three undergraduate students trained to co-facilitate race and gender based dialogue among a staff of professors, faculty, staff, and graduate students. I also co-constructed the curriculum and implemented a syllabus on various topics to generate dialogue, data, and solutions for the initiative.

College Park, Md, Us

As a supervisor I liaised between students and professional staff, provided training for 40 employees, and served as a direct resource to over 2,000 summer guests and faculty for general and emergency situations.

Baltimore, Maryland, Us

Lead in fund raising for Marine Animal Rescue Program, Marketing, customer engagement and experience, Worked as cashier in the aquarium gift shops.

Worked on The Collegian High school Newspaper. Journalism, Marketing, Writing, Copy Editing, Movie reviews, Editorials

Master'S Of Arts In Communication, Corporate/Nonprofit Communication & Public/Media Relations

Bachelors Of Arts, Communication

Maryland Highschool Diploma, Liberal Arts

Health Information Technology Certification, Hit