Bashar Ahmaro Email & Phone Number

Canada

• VIP guests: Arranging experiences for high profile VIP guests. Providing personalized services as well as building relationships and anticipating needs. Handling any issues with efficiency. Creating and updating profiles of VIP guests.• Reservations: Handling special requests and organizing events. Creating event orders and maintaining an internal events tracker. Coordinating with different departments to offer luxury service. • Guests experience: Touching tables and maintaining communication with events planners and hosts. Managing transactions for events. Handling complaints related to VIP guests and ensuring guests’ satisfaction. • Maximizing revenue: Selling F&B outlets. Maximizing revenue by optimizing seating policies and creating practical service floorplans. Offering extra services for events. Organizing and planning all details concerning food and beverage functions. • Personalizing experiences: Curating and designing special menus with the culinary and pastry teams. Personalizing event spaces based on guests’ needs. • Team leading: Managing restaurant and bar host team. Ensuring the upholding of luxury service standards. Implementing strategies and plans to improve guests' experiences. Supervising F&B floor service, supporting staff and maintaining quality service. • Operating internal IT systems such as Micros, Oracle, Tock and OpenTable.

Toronto, Ontario, Canada

• Greeting: Welcoming guests in a friendly manner, allocating tables depending on party sizes, confirming reservations, inquiring if there is any special occasion celebrated by guests, asking if there are any requests for seating such as highchairs or accessible tables, escorting guests promptly to their tables, providing menus and informing the guests of their server's name.• Reservations: Taking reservations for small and large parties, answering the telephone and handling or directing calls appropriately, taking down notes about reservations such as table requests, celebration of special occasions and dietary restrictions. Managing reservations in the restaurant system based on tables rotation requirements as well as provided pacing and table turn times.• Information: Notifying servers when guests have been seated at their tables and providing notes about their visit. Answering guests' questions such as operation hours, dining services provided and the restroom location. Receiving feedback about guests experience at the restaurant, informing restaurant management of any customers who seem dissatisfied or disgruntled.• Miscellaneous: Providing assistance to servers and other staff members as needed. Bussing, setting and preparing tables whenever available, coordinating with valet attendants on behalf of guests and ensuring the reception area remains presentable at all times.

Jerusalem, Israel

• Reception: Hotel orientation, selling rooms and upgrades to guests with reservations and walk-in guests, receiving calls and handling email inquiries about the hotel, its facilities, and packages. Resolving and receiving complaints and delivering them to the appropriate departments and management, scheduling and arranging meetings for international tourist groups in conference rooms if requested and ensuring pristine presentation of venues. • Information: Providing information about the city and its touristic destinations such as landmarks, museums, restaurants & bars, means of transportation and names of streets. Directing guests to lounges, dining rooms, public areas and rooms. Recommending cultural destinations and monuments. Providing currency exchange rates.• Cashier: Charging guests for accommodation, handling transactions whether by cash or debit/credit cards, receiving payments for reserved events held at the hotel’s facilities and providing receipts of payments.• Auditing: Carrying out audits of charges and revenue at night shifts as well as auditing information concerning rooms reservations, correcting details in reservations’ profiles on the hotel’s system.

Jerusalem, Israel

• Sales: Planning and arranging sports tourism packages, coordinating with tourism companies abroad, answer customers questions by giving a brief review of our products and giving recommendations. • Secretarial Services: Responsible for providing support in the various functions which include contacting and coordinating with suppliers, handling complains, maintenance-staff job assigning, compensation and appointments scheduling for the company.• Other Experiences: Advising customers on nutrition supplements and registering customers to specific body building programs for beginners.

Amman, Jordan

• Librarian: Organized all graduation projects’ documents for all academic years while working as a Librarian at Princess Sumaya University for Technology 2012-2013. Registration of handed out/in books was one of my main responsibilities.• Sections Organizer: Helped sort out and properly display contents of the library. Provided guidance and familiarization for students who were new to the system.

No Degree, Business Administration (Major) Credit Completed Equivalent To 1 Year, Business Administration And Management, General

High School Diploma, Humanities/Humanistic Studies