• Active Directory management and troubleshooting • Managing and configuring, servers using the Nagios XI.• Office365 administration• Support and Manage Mailing Systems in the Bank (Microsoft Exchange)• Configuring, maintaining, and troubleshooting PCs and Notebooks in Windows.• Troubleshoot IT-related technical problems such as internet connectivity, and available software.• Support the ATMs system using the ATM manager Application.• Technical support.• Team Leader.• VM-ware deployment and management.

Installing, configuring, upgrading, and troubleshooting physical and virtual Windows servers. • Monitoring platforms to address issues within agreed SLAs. • Performs administrative activities such as setting user accounts, roles, access, privileges, password, data, and system security according to IT security • Microsoft Azure management and administration• Office365 administration• Maintaining desktop support to staff during business hours. • Used Document procedure and user manual. • Participated in team-building activities to enhance working relationships. • Identified issues, analyzed information, and provided solutions to problems. • Managing Backup Solution • Exchange Servers• Taking care of backup solutions • Manage and administrate monitoring system • Participate in on-call rotation to provide 24 X 7 production support • Contract Hardware Maintenance

• Provide level one assistance to end-users. • Follow up on ATM and follow up their problems and solve them • Monitor and maintain computer systems and networks • Administrate ATM servers • Control of ATMs through MXP and systems AptraVision and Wincor • Manage and configure monitoring systems • Install, configure, and Troubleshoot issues on workstations and printers • Maintain communication with the management on open issues related to critical systems to provide status and updates as appropriate. • Managing Backup Solution • Administrate banking systems

Electronic Security