Operated By Live Nation Entertainment

• Manage all the sales of the venues; including but not limited to, Government sector, Corporate, Qatar Foundation and International Accounts to bring events, exhibitions and business development.• Create sales business plans.• Implement business goals within budget guidelines.• Conduct venue site tours.• Pursue International events and optimize ROI.• Prospect new leads to convert into paid clients.• Manage high level image after social media, selling venue for large scale eventswith national and international delegation.• Maintain consistently high customer satisfaction ratings through proactiveservice management strategies.• Achieve profit targets leveraging market knowledge and in-depth forecasts toplan sales operations.• Managing high-end projects & events attended by head of states

Managing the Sales for Groups, Meetings and Catering Head of department in charge of the 5 team members managing group rooms. Catering functions, meetings and events.

• Re-branding: Responsible for the sales of social events, gala dinners, National Day celebrations and outside catering functions of the hotel.• Managed all back-end processes to smoothly execute catering jobs, including creating proposals and contracts, updating clients’ files and preparing team instructions.• Maximized customer satisfaction with regular follow up service, after securing contracts.• Maintained catering budgets with strict cost controls and waste management.

The EBC Sales Executive handles customer inquiries within predefined parameters and communicates booking information to hotel service departments. Actively upsells each business opportunity to maximize revenue for individual properties, Aligns customer profile with the appropriate product; Achieves personal and team related revenue goals, Ensures business is turned over properly and in a timely fashion for proper service delivery in accordance with brand standards.• Optimized revenue with profitable pricing structures and strategic discount plans.• Collaborated with team members to meet daily demands and handle challenging projects.• Maintained full compliance with legal, health and safety regulations.

Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all IHG policies, covering the night manager and the night auditor.• Maintained high accuracy by verifying guest charges against records and accounts receivable transactions for each department.• Created and distributed daily reports detailing business activities and revenue.• Closed out records daily transitioning business to fresh tracking for newbusiness days and resolving discrepancies.• Maintained accurate accounts through consistent charge posting and billingpractices.• Contacted housekeeping or maintenance team when guests reportedproblems.• Maintained office smooth flow of business during absences by filling in fromboth lower and higher-level team members.• Delivered personalized support to every guest; going beyond basic services tooffer positive experiences and encourage guest loyalty and repeated business.• Maintained confidential and secure filing system for digital and hardcopyrecords of guests’ documents.