• Created the business plan and go-to-market strategy for a consumer-to-business web-based transaction processing platform covering the Canadian home services business sector.• Led the development of applications and business processes to support the online services business, including front-to-back-office operations.• Accountable for business development, client acquisitions, customer care, and service provider vetting and service level validation.• Engaged various digital… Show more • Created the business plan and go-to-market strategy for a consumer-to-business web-based transaction processing platform covering the Canadian home services business sector.• Led the development of applications and business processes to support the online services business, including front-to-back-office operations.• Accountable for business development, client acquisitions, customer care, and service provider vetting and service level validation.• Engaged various digital advertising agencies for the development of a go-to-market plan.• Established tools to monitor key performance indicators (KPI’s) for business optimization. Show less

• Managed operations, Sales, Marketing, and Finance.• Established effective KPIs to monitor performance.• Increased number of customers & annual contracts by fifty percent.• Focused on Business Development by working closely with 3rd party applications.

• Accountable for overall project management of factory build-out from the ground level.• Responsible for the daily management and oversight of project consultants and contractors.• Responsible for negotiating with materials and machines suppliers• Responsible for P&L and operations• Accountable for designing and implementing various strategies including pricing, distribution, and exports.• Led the hiring of staff and established productivity KPIs to ensure adequate… Show more • Accountable for overall project management of factory build-out from the ground level.• Responsible for the daily management and oversight of project consultants and contractors.• Responsible for negotiating with materials and machines suppliers• Responsible for P&L and operations• Accountable for designing and implementing various strategies including pricing, distribution, and exports.• Led the hiring of staff and established productivity KPIs to ensure adequate reporting and feedback. Show less

• Accountable for handling overall retail activities of the firm in the United Arab Emirates (UAE) including fifteen retail outlets.• Involved in re-structuring the company’s various divisions to ensure efficiency and maximize profitability.• Responsible for carrying out activities related to the P&L including sales targets, incentive plans, store selection, loyalty programs, promotions, pricing, and negotiations with suppliers.• Played a key role in developing and strengthening the… Show more • Accountable for handling overall retail activities of the firm in the United Arab Emirates (UAE) including fifteen retail outlets.• Involved in re-structuring the company’s various divisions to ensure efficiency and maximize profitability.• Responsible for carrying out activities related to the P&L including sales targets, incentive plans, store selection, loyalty programs, promotions, pricing, and negotiations with suppliers.• Played a key role in developing and strengthening the company’s exclusive “Radio Shack” brand. Show less

Accountable for overall retail operations of Jordan Telecom Group including 21 major retail stores in the Amman region• Served as an assistant project manager in establishing the first JTG integrated shop in Jordan which provided mobile, internet & fixed line Services (one-stop-shop).• Actively involved in implementing the change management process to integrate the JTG Group Retail Workforce.• Steered efforts to enhance all JTG outlets to offer integrated services (Mobile, Fixed &… Show more Accountable for overall retail operations of Jordan Telecom Group including 21 major retail stores in the Amman region• Served as an assistant project manager in establishing the first JTG integrated shop in Jordan which provided mobile, internet & fixed line Services (one-stop-shop).• Actively involved in implementing the change management process to integrate the JTG Group Retail Workforce.• Steered efforts to enhance all JTG outlets to offer integrated services (Mobile, Fixed & internet) including the re-branding of the mobile business unit to Orange brand which was owned by France Telecom in 2006.• Collaborated with the marketing department, establishing customized promotions for the Orange stores to increase footfall.• Worked closely with human resources, assessing staff competencies, and proving required training and ongoing continuing education courses.• As part of the firm’s overall initiative for ISO certification, outlined, reviewed, and documented over 60 detailed processes and procedures at retail stores. Designed and implemented an online, secure intranet repository for easy access of information by store staff.• Pioneered introduction of sales targets and incentive plans resulting in increased staff motivation and sales. Show less

Accountable and responsible for introducing initiatives for linking inventories of all stores at the GCC level that greatly assisted in lowering and eliminating all legacy non-moving products.• Handled the overall Luxury Retail Operation for the Group in the United Arab Emirates, Kingdom of Saudi Arabia, Qatar, and Bahrain. • Managed brands including Bally, Moreschi, Stuart Weitzman, Bally Golf, Church’s, Baldan, Noya, and Bruno Magli.• Led the retail operations of 13 luxury… Show more Accountable and responsible for introducing initiatives for linking inventories of all stores at the GCC level that greatly assisted in lowering and eliminating all legacy non-moving products.• Handled the overall Luxury Retail Operation for the Group in the United Arab Emirates, Kingdom of Saudi Arabia, Qatar, and Bahrain. • Managed brands including Bally, Moreschi, Stuart Weitzman, Bally Golf, Church’s, Baldan, Noya, and Bruno Magli.• Led the retail operations of 13 luxury outlets within the GCC.• Participated in media plans, launching activities, loyalty programs, and day-to-day operations.• Planned procurement and budgeting for the entire region and restructured and organized regional operations• Acquired and developed new luxury brands and accompanied procurement team to Europe to discuss business relations with the suppliers and to supervise regional seasonal purchases. • Frequently visited the gulf markets. Show less

This role involved running the FMCG operation for the Gillette brand in Qatar. • The brands were Gillette blades & razors, Parker Pens, Duracell Batteries & Oral-B toothbrushes. • Accountable for trade business development, new client acquisitions and customer care.• Revised and segmented the market by KOB.• Liaised with Gillette trade marketing managers to introduce effective trade marketing offers• Increased sales by 45% in the first year and by 25% in each following year.