Provided exceptional customer service to clients via phone, email, and live chat channels, addressing inquiries, troubleshooting issues, and resolving complaints.- Assisted in the creation and maintenance of technical documentation, including user guides, manuals, and knowledge base articles.- Consistently achieved and exceeded performance metrics, including call resolution time and customer satisfaction scores.- Collaborated with team members and supervisors to identify process improvements and enhance overall efficiency in the call center operations.- Demonstrated proficiency in using CRM software to manage customer interactions and track support tickets

Responsible for providing technical assistance. Interact with customers by phone, email or In-person to resolve their soware and hardware computer issues. Serving customers through selling products and meeting their needs. Call clients and customers to inform them about the companyʼs new products, services and policies. Guide callers through troubleshooting, navigating the company site or using the products or services Training end-users in hardware functionality and soware programs. Electronic and Electrical circuit analysis . Understanding and repairing electronic boards. Switch and Routing Configuration . Troubleshooting IT devices, maintaining database and ensuring system security Implementing file backups and Repairing for printers and scanners

• Enterprise Networking: responsible for providing technical support and assistance. Interact with customers by phone, email or In-person to resolve their computer problems related to software and hardware issues to help them get back up running smoothly again• Creator & executive of " Repairing & implementation service in 20 min with attractive hospitality”• Troubleshooting IT devices• Serves customers by selling products and meeting customer needs• Installing hardware• Installing and upgrading software• Implementing file backups• Install anti-virus software• Repairs for printers and scanners

• ELV: CCTV,SMATV, A/V, Access Control• Electrical tube installation, Electrical cable installation (Bi Wire, Rg6, Rj45)• Connect electrical key, switch, contactor, relay & PLC

SMATV “Satellite Master Antenna Television: Orientation of antenna (Dish, Yagi). Use Rg6 Rg11, RJ45, and Fiber Optic. Connect Switch, Amplifier, Splitter, and Tab. Video Phone: Install the audio video wire, screen and programing the keypad