Bashar Masoud Email & Phone Number

Dallas-Fort Worth Metroplex

DFW International Airport

• Leverage expertise in managing customer relations to ensure that complaints, disagreements, or misunderstandings about the shuttle bus operation or service are resolved diplomatically.
• Play an integral role in overseeing daily shuttle bus operations.
• Oversee and coordinate the quality of work for all employees to ensure that all work tasks and assignments are performed efficiently, effectively, and as required.
• Utilize experience in ensuring that proper shuttle operations and customer service procedures are being followed by all employees.
• Proactively handle all personnel issues and paperwork for hiring, termination, and training of support staff.
• Supervise shuttle operations in order to ensure that incoming customers are served efficiently and properly.

United States

• Functioned significantly in supervising multiple OTR trucks with drivers.
• Served as a key person in running multiple regional and interstate routes
• Oversaw and successfully monitored all deliveries to assure arrival at destinations on time
• Assisted OTR breakdowns and recoveries
• Played an integral role in handling auto claims and personnel injuries
• Handled invoices and BOLs

Houston, Texas, United States

• Pioneered training workshops and multi-level meetings in many Asian, Middle Eastern, European Countries, and the U.S.A.
• Proactively responsible for booking accommodations such as hotel rooms, conference rooms, and meeting banquets.
• Oversaw and managed transportation, communication, and meeting materials and equipment according to aggressive scheduling for groups ranging from 4 – 36+ participants.
• Serve as key assistance for any Medical and/or Personal Emergencies and Questions
• Handled cash and business transactions between the company and local vendors according to policy guidelines
• Utilized experience in translating official letters, meeting minutes, Powerpoint slides, and technical tables specific to the oil and gas industry in both Arabic and English.

Dallas, Texas, United States

• Functioned significantly in supporting the Field Operations Manager and Regional Manager with client relations
• Leveraged in designing financial plans and strategies for the development of new parking facilities
• Successfully managed all business aspects of parking operations for the location.
• Utilized experience in coordinating audits of parking facility operations
• Oversaw and supervised multiple locations and sets strategic plans for operations
• Proactively developed parking services programs, policies, and procedures, and facilities and service upgrades.

Bba, Management Information Systems

Bachelor’S Degree, Biology/Biological Sciences, General

Information Systems