Maintenance Contract with AZADEA“POS terminals” (Qanz card )Responsibilities:• Providing onsite support and installation for BankMED Loyalty & Gift Card customers in Kuwait “AZADEA Group“.• Providing Support for more than 70 branches and Qanz machine around Kuwait.• Providing training on the Qanz machine for the employee about using and active the cards.• Coordination with Bank Med and AZADEA Group for daily reports, monthly reports and monthly invoices.

IT Administrator in the Maintenance Contract with I.Kuwait Small Projects Developments Co.(KSPDC) II.Al-Khateeb Furniture Industries Co III.Paragon FMCG company.Responsibilities:• Maintain all local software and hardware licensing to ensure conformance. • Maintain server, upgrade, secure, system backups and disaster recovery preparation. • Recommend software and hardware solutions comprising of upgrades and new acquisitions. • Install software, maintain and introduce training as needed. • Maintain and secure passwords, file system security and data integrity for desktop environment. • Maintain and update documentation of procedures and configurations. • Manage entire purchase of inventory related to hardware, software and other IT supplies. • Support implementation and planning of deletions, additions and major changes to support regional infrastructure• Manage, maintain and update copiers, printers and fax machines. • Conduct network troubleshooting to segregate and identify general network problems. • Monitor and remove virus, spyware, and other non-authorized software• Increase efficiencies, technical ability and interpersonal skills• Conduct technology training for new users• Update network applications as required• Troubleshoot and resolve all problems encountered with hardware and software.• Administers and maintains the email server.• Creates user accounts and maintains security levels on databases.• Maintain daily disks backup and off-site disk storage.

•Maintain all local software and hardware licensing to ensure conformance. •Install software, maintain and introduce training as needed. •Maintain and secure passwords, file system security and data integrity for desktop environment. Manage, maintain and update copiers, printers and fax machines•Conduct network troubleshooting to segregate and identify general network problems. •Monitor and remove virus, spyware, and other non-authorized software•Administers and maintains the email web service.•Creates user accounts and maintains security levels on databases•Maintain daily disks backup and off-site disk storage.