Pre-sale part:- Define the need, or problem, for the manufacturere. - Provide an efficient solution in the form of a whole system. - Manage high end analatic intsumentation/spare parts orders.Service and Support: - Full insulation of the analytic systems.- Custom tailer/perform the needed user training for the customer.- Design an extensive operational method in collaboration with customer. - Assist the customer in analysis method development. - schedual/perform preventive maintenance.- Perform indepth, training required, level of maintenance for analytic instruments.