It Service Desk Analyst
CurrentPrimary responsibility will be to provide end-users with a first point of contact. You will identify, triage and resolve technical problems for end-users and when required, re-direct technical problems to other appropriate Information Systems staff as necessary. 2. Assist with tasks that arise when other Information Systems personnel are not present or are in need of assistance. 3. Provide excellent customer service. Be visible and available to users who require technical assistance. 4. Become familiar with Hikma policies, services, and staff. 5. Escalate and monitor unresolved technical issues to third level support. 6. Contribute positively to support team concept. 7. Enhance Hikma image at all times with attitudes and actions that emphasize and support the corporate culture. 8. Adhere to all corporate policies and procedures. 9. Performs other related duties as assigned
