• Carry out analysis to define configuration specifications and business technological requirements.• Develop and implement best practices and processes for improved system methods.• Run system tests to monitor performance and ensure optimum quality.• Liaise with customers to determine best practices and guidelines for system functionality.• Prepare training documentation for users as well as organise formal sessions and seminars.• Maintain an up-to-date knowledge of IT and business processes.• Use process and data modelling techniques to develop and manage system software.• Utilise IT resources to create IT solutions effective in meeting the requirements of an organisation.• Make recommendations to upper management on ways to maximize profits by improving systems processes.• Maintain accurate records of relevant technical and business information.• Communicate with users to obtain feedback and assist in resolving issues.• Conduct research to identify ways to improve systems performance and efficiency.• Collaborate with technical specialists such as systems analysts and developers to optimise and enhance a system.• Oversee the budget preparation and planning of resources for a project.• Monitor systems development processes to ensure successful project completion.

• Create designs for technical solutions to resolve business problems and try out components of new systems for efficiency.• Reach out to clients and project leaders in the course of work in order to identify and evaluate user and business requirements.• Create and facilitate efficient and cost effective solutions and analyse systems specification to meet business requirements.• Supervise all integration processes with new clients and other third-party vendors.• Ensure clean and accurate documentation that may include aspects such as business requirements, client requirements, and technical specifications, and write findings in form of reports, which may be used in professional publications.• Ensure that all documents are safely kept and accessible for future reference, and carryout routine testing of software patches; assist with new releases, and approve all User Acceptance Testing.• Facilitate professional and constant communication with overall users on the status of production problems that might arise and inform them about ways of resolving issues.• Supervise project development processes with clients and vendors for the successful execution of projects.• Monitor queue to ensure that all necessary orders are checked and released on time.• Carryout research on how IT systems are used and suggest ways for systems improvement and efficiency.