Bashar Yazgi Email & Phone Number

Bronx, New York, United States

Houston, Texas, United States

• Manage sales operations for authorized retail stores in Houston, achieving top regional rank in 2021 & 2022.• Develop and share sales best practices, tools, and programs, while providing support across the organization.• Work alongside local government agencies, driving consistent growth in the FirstNet sector among its users.• Create and maintain productive relationships, exceeding targeted attainment, and boosting sales growth.• Drive YoY store level growth, reporting total revenue, and growing door productivity to AT&T retail performance.• Execute strategic and tactical programs, influencing rapid business growth both inside and outside the retail walls.• Perform store visits on a day-to-day basis, making sure that all stores are productive and being run efficiently.• Allocate adequate resources to authorized partners, while facilitating training programs, delivering leadership support, as well as forming relationships with authorized retail principles and key business executives.

Greater New York City Area

• Led all aspects of daily sales operations for multiple high-performance corporate retail locations in NYC, maintaining responsibility for the Times Square flagship location.• Coordinated the entire process of hiring, training, and managing top talents for various roles throughout the area.• Offered mentorship and motivation to the Store Managers, achieving revenue targets and driving sales.• Conducted P&L review, developing marketing strategies, and implementing campaigns to a targeted audience.• Was awarded at the AT&T Summit for outstanding performance and contributing significantly to the company’s overall YoY growth.• Initiated and maintained relationships with key accounts, while ensuring customer satisfaction and retention.• Trained staff to management positions, creating detailed sales action plans for coaching sales representatives.• Boosted employee engagement and performance, achieving a high employee net promoter score.• Made sure returning and prospective customers were treated with the highest levels of courtesy and professionalism.• Produced and presented annual budgets, tracking income, monitoring expenses, and ensuring set goals were met.• Generated additional streams of revenue by identifying, prospecting, and securing new accounts.

New York, New York

• Ran store activities for multiple high-volume locations in NYC, managing various locations throughout the city.• Delivered exceptional customer service, driving sales, and engaging and inspiring all team members.• Oversaw the entire logistics operations for a team, creating schedules, and ensuring adequate staffing.• Consistently exceeded monthly sales targets and gained a strong reputation for transforming store performances during audits.• Provided significant small business net add growth, leading the market in multiple years.• Achieved high employee engagement and eNPS while enhancing customer satisfaction scores.• Coached employees on current product knowledge, guiding them on how to perform their assigned duties.• Helped employees in aligning with the company's mission, adhering to its purpose, and achieving set goals.• Attended to any client queries/concerns, initiating contact, advocating for customer success, and driving growth.

New York, New York

• Coached and trained employees by motivating them to engaged in professional development and exceed sales quotas & performance KPIs.• Provided continual & direct feedback to direct reports around sales tactics to drive higher employee success.• Devised and executed store initiatives related to sales, operations, and customer experience targets.

New York City Metropolitan Area

• Got recognized as a Top Performer and Summit Winner, while ending the year as the best sales representative in the market out of all employees, centering efforts on customer service, and providing solutions to consumers. • Assisted customers with the purchase of company products and services, features, accessories and bill payments.• Responded to a high volume of inbound calls per day, assisting sales representatives, and processing paperwork.

• Successfully spearheaded the successful launch of the first TCC retail location in New York City area, New York.• Mentored store managers to be dispersed throughout the area, sharing sales best practices, and onboarding staff.• Was ranked as one of the best performers for Q4 in 2011 and Q1 in 2012, by exceeding sales targets, and achieving set goals.• Acted as an operational subject matter expert for NYC, running operations, and maintaining efficient retail store.