Bashar Zalloum Email & Phone Number

Kuwait

Kuwait, Kw

• Successfully internalized the NCR Authentic ATM/ITM Switch (as a part of Omnichannel Program).• Successfully implemented new NCR applications (CX Banking, CxMarketing, View360, Manage service) • Improved Up-Time to 98%• Manage ATM software security solutions (Solidcore Suite, Hard Disk encryption, Secure Remote Bios & Vision Skimming Alerts)• Drive the NEW switch related operational tasks and business decision.• Manage all new switch operational tasks and teams (cash disputes / reconciliations / multiple Cash in Transit Companies (CIT)• Monitor & ensure new incident management system (related to ATM / ITM critical and non-critical tickets) is adhering to SLA • Ongoing enhancement for functions/ services/ UX design • Expand ATMs and ITMs fleet to 300+ ATMs and ITMs and oversee the operation• Optimize ATM network performance and handle any issues that affect network availability.• Manage Channel projects / upgrades from business & operations perspective• Drive Knet and vendors relationship• Set yearly budget in coordination with Unit Head• Negotiate prices and fee’s service with multiple vendors and service provide• Develop and evaluate new solutions / concepts / options for existing & new products within the ATM environment • Oversee the expansion of the offsite ATM network in Strategic & high traffic locations to maximize income & brand exposure • Monitor competition as well as GB market share in terms of # of ATMs/ITMs and number/value of transactions • Cash utilization optimizations and timely replenishment• Documented Channel procedure and Business Continuity Plan• Manage Interactive Teller Machines (ITM) deployment project and related operation.• Managed ATM Security as per Central Bank requirements• Acting Head of Digital Banking in his absence

Kuwait, Kw

• Managed all Change Requests (CRs) for Consumer Banking• Ensured effective testing performance• Liaised with Business Owner to reflect proper requirements on CRs• Analyzed of CR projects to avoid redundancy & prioritized the CRs according to criticality• Managed branch process innovation• Data Quality project to ensure KYC compliance

Kuwait, Kw

• Re-engineered key processes to improve service delivery & redesign standing orders• Introduced efficient Card Delivery system• Reduced Card Delivery cycle from 4 days to 1 day• Automated Bank Certificate issuance

Kuwait, Kw

• Monitored daily operations & ensured free flow processes and executions• Enforce access rights, authorizations and verification levels• End of day reconciliation for all staff• Verify all ATM Journal Entries to eliminate any differences• Resolve any ATM related customer claims• Account opening verifications and KYC• Verify and approve all telexes, branch cash limits and handling, dormant and unclaimed account activation processes• Assist in the regulatory audits & vulnerability assessments performed by the Bank's internal, external & regulatory authorities

• Managed all aspects of the brand supply chain both tangible and intangible• Ensured proper levels of stocks on hand and managed inventory to avoid shortages• Reconciliation of shrinkage reports• Product merchandising and rotation• Managed quarterly inventory and audit

Al Mirqab, Kuwait City, Kw

• Analyzed the brand current strategy and identify weaknesses• Manage inventory to avoid shortages• Daily sales recording & End of day reporting• Product merchandising and rotation• Staff training and induction• Increase sales through upselling and cross-selling