Bashar Salman Email & Phone Number

Erbil Governorate, Iraq

Utilize SQL, Pandas, and BI tools to design and develop daily, weekly, and monthly reports for stakeholders.Create interactive and user-friendly reports and dashboards using BI tools like Zoho Analytics and Tableau.Clean, organize, and validate data to ensure accuracy and completeness.Enhance reporting process by using aggregating and filtering functions to transform, clean, and filter data.Visualize data using Zoho Analytics, Python, and Tableau to identify key business intelligence metrics that can enhance performance across all departments.Prepare dashboards from various data sources such as databases, Google Analytics, CRM systems, Excel, CSV files, Google Sheets, and other customer behavior and engagement platforms.Maintain Integration between different systems with customer support systems like 3CX and BI tools like Zoho Analytics.

Irbīl, Iraq

Ensure the proper functioning of IT infrastructure, including network, VoIP systems, and users' devices.Administrative management of a wide range of tools and software, encompassing Google Workspace, communication and task management platforms such as Slack and ClickUp, marketing and analysis tools like Mixpanel, CleverTap, and Zoho CRM, BI systems including Zoho Analytics, and finance and accounting platforms like Zoho Books, in addition to other company-related systems.Test various platforms related to the operations and finance departments and report any bugs or issues to the responsible team.Collaborate with the product team to test new releases of the app.Prepare reports related to the operations and finance departments.Participate in setting driver's salary systems, and delivery fees for the end-user app based on data-driven decisions.

Erbil Governorate, Iraq

Managed, reviewed, and assigned tasks and duties to the content team.Ensured the completion of tasks accurately, efficiently, and timely.Contributed to the development of robust standards for the content team.Evaluated the performance of employees monthly and provided training to new team members.Coordinated with other departments regarding matters related to the content team and ensured the confidentiality of restaurants' data.

Arbil, Iraq

Responded to customers' inquiries and managed inbound/outbound calls.Followed communication procedures, guidelines, and policies.Added new restaurant menus and coordinated with the sales team on matters related to the operations department.

Computer And Automation Engineering

Associate'S Degree, Computer Science, 3.37