Bashayer Alotaibi Email & Phone Number

Riyadh, Saudi Arabia

- Managed a portfolio of Growth and Enterprise accounts.- Conducted weekly account reviews to ensure client satisfaction.- Partnered with 3PL companies and suppliers to optimize operations.- Contributed to achieving high sales targets through collaborative efforts with the sales team.- Participated in weekly meetings with operations and development teams (real estate) to maintain alignment.- Maintained daily communication with the line manager.- Generated bi-weekly facility reports to track key performance indicators.- Worked closely with the finance team to manage accounts receivable, invoices, amendments, and statements of account (SOA).- Ensured accurate and up-to-date data within Salesforce.- Attended weekly meetings with the General Manager for strategic direction andperformance updates.

Riyadh, Saudi Arabia

- Proactively Utilized Revenue Generation Strategies: Employed internal and externaltools to identify and pursue new business opportunities.- Developed and Maintained Client Relationships: Cultivated strong, long-term client partnerships through competitive and customer-focused pricing strategies.- Ensured Client Satisfaction: Resolved accounting, billing, and service delivery issues promptly to maintain and improve client satisfaction.

Riyadh, Saudi Arabia

- High-Volume Customer Service: Managed a significant daily customer caseload whilemaintaining a positive and professional demeanor, prioritizing customer satisfaction.- CRM Utilization: Effectively documented and detailed customer interactions (calls and complaints) within the CRM database for improved service consistency.- Customer Retention and Sales Focus: Resolved customer concerns regarding products and services, promoting retention and driving sales opportunities.- Quality and Efficiency: Consistently adhered to company policies and scripts, achieving established call-time and quality standards.

Saudi Arabia

- Customer Relationship Management: Cultivate and maintain strong relationships withboth existing and new customers, fostering long-term loyalty and repeat business.- Business Development: Proactively identify and pursue new business opportunities within the assigned territory, expanding the customer base.- Account Growth: Leverage strong client relationships and technical expertise to drive increased sales from existing customers.