Bashayir A. Email & Phone Number

Riyadh, Saudi Arabia

• Collaborated with cross-functional teams, including Engineering, Customer Success, and Marketing.• Developed business cases addressing key user issues.• Facilitated user validation sessions with 6+ clients.• Documented 60+ user stories, detailing specifications for product enhancements.• Conducted 86+ User Acceptance Tests (UAT) and reported over 63 bugs.• Executed go-to-market activities and prepared the roll-out strategy for newly released features, includingconducting workshop sessions for commercial teams.• Contributed to a significant increase in feature usage from 0.13% to 99.87%.

Riyadh, Saudi Arabia

• Collaborated with cross-functional teams, including Engineering, Customer Success, and Marketing.• Documented 6 user stories, detailing specifications for product enhancements.• Reported 3 bugs.• Established a comprehensive product guide to facilitate client integration with the Anti-Money Laundering(AML) solution.

• Analyze customer behaviors for feature development using Hotjar.• Resolved usability issues without pre-identified business requirements.• Designed intuitive user journeys and interfaces focusing on ease of use.• Led research initiatives and conducted user interviews.