• Provide L2 support services, managing availability, incident, problem, change, and capacity for relevant applications.• Proficient in UNIX/Linux shell scripting and SQL querying across diverse database environments.• Set up and utilize monitoring tools such as ITRS Geneos to ensure system performance.• Commit to on-call rotation and weekend support, conducting root cause analysis (RCA) for comprehensive investigations.• Handle end-of-day (EOD) batch issues and coordinate with trading desks and downstream systems.• Effectively communicate with stakeholders and employ tools like Autosys, Service Now, and JIRA for issue tracking and reporting.• Collaborate with cross-functional teams to support FX, equity, bonds, and brokerage activities.• Ensure accuracy in trade verifications, settlements, and regulatory controls.• Participate in BCP/DR tests and contribute to process automation initiatives.• Monitor system performance and implement preventive measures to address potential issues.• Provide input to development teams on enhancements and bug fixes.• Utilize tools like Grafana and Tableau to enhance operational efficiency and risk management.• Working with others to ensure that the reported exposures are correct and cover the main drivers of risk and potential p/l; identification and resolution of any data issues.• Engaged with upstream and downstream teams to monitor batches and feeds.

• Provided support for Research Banking applications on both Windows and UNIX platforms.• Supported end-users and production servers, including 24x7 standby duties.• Conducted root cause analysis for identified issues.• Monitored and resolved issues triggered by Batch Autosys alarms.• Updated production support documentation and performed application/system health checks.• Supported and coordinated production deployment activities.• Handled L1 and L2 application support using Unix, Oracle, and Sybase technologies.• Monitored ETL job loading and AUTOSYS alerts 24/7.• Collaborated with Change Management/Service Request team for implementing requests and generating reports.

• Collaborated with application teams and government agency FM to understand system requirements and interfaces, preparing site requirement documents and configuring backend systems.• Addressed security findings for Windows and MSSQL, reviewing patches with application teams in the Delteq environment before applying them in UAT.• Provided system support for application teams serving various clients, tracking and resolving application issues, including HTTPS drop or slow response.• Demonstrated expertise in setting up backend systems for agency in-premise or G-Cloud applications, with a focus on Windows 2008/R2 and 2012/R2 environments.

• Supported the Norkom AML & CTF system, executed data conversion projects, and worked on data reconciliation for the Murex reporting system.• NetReveal AM transaction Monitoring tool. Participate in end-to-end projects for system implementation, particularly focusing on L3 support for the KYC Detica system. Good understanding of other AML product suits such as Deitica / NetReveal. Collaborate with Architects, Security, and Development Leads to ensure solution design aligns with enterprise design principles, security, and control standards.• Involved in DR testing, firewall testing, and backup and restore activities for SQL Server, Oracle, and DB2 databases.• Contributed to the CDD Scoring project, gathering KYC data and implementing scoring modules.• Support MIDAS / MISYS Core Banking Application, Invoved Data Migration from MISYS to T24 Application.