Escalation Management across all Oracle product lines, focussed on critical work with Oracle DevelopmentThe Critical Accounts team were engaged to deliver a satisfactory solution so that failing production systems were restored, and project milestones achieved.- Assigned as main point of contact to some of Oracle’s leading global clients, handling projects across Oracle’s entire product suite- Managed the numerous Oracle internal technical and management resources involved in… Show more Escalation Management across all Oracle product lines, focussed on critical work with Oracle DevelopmentThe Critical Accounts team were engaged to deliver a satisfactory solution so that failing production systems were restored, and project milestones achieved.- Assigned as main point of contact to some of Oracle’s leading global clients, handling projects across Oracle’s entire product suite- Managed the numerous Oracle internal technical and management resources involved in customer’s issues, to achieve efficient and structured resolutions. - Coordinated resources globally with other regions to ensure a seamless 24x7 service- Liaised with the customer’s technical and management teams to ensure effective communications via individual and group meetings, both in person and via conference calls- Produced high quality reports for senior internal and external stakeholders - Advised on pro-active solutions and services to enhance performance and prevent issues being encountered in future Show less

Similar role to the subsequent Critical Accounts Manager position, but managing generic escalations with Oracle Support, across the entire customer base, before promotion to dealing with Oracle’s top customer accounts

Providing Support for Oracle’s core RDBMS product within a variety of specialist teams: internal errors, software corruption and disaster recovery Oracle Certified Professional (OCP) for Oracle RDBMS- Led the process of integrating the engineers at the newly opened Indian Support Centre in Bangalore in 2001, with their UK counterparts, and established protocols to achieve effective mentoring and training.- Authored numerous technical articles for external publication and delivered… Show more Providing Support for Oracle’s core RDBMS product within a variety of specialist teams: internal errors, software corruption and disaster recovery Oracle Certified Professional (OCP) for Oracle RDBMS- Led the process of integrating the engineers at the newly opened Indian Support Centre in Bangalore in 2001, with their UK counterparts, and established protocols to achieve effective mentoring and training.- Authored numerous technical articles for external publication and delivered internal training.- Specialised as Coordinator for Out-of-Hours Support, with responsibility for the seamless transition of the global support process across regions Show less