- Installed, programmed, maintained, and repaired both wire and wireless security alarm wiring and equipment, ensuring compliance with relevant codes.- Coordinated and performed maintenance and installation of building security alarm systems, electronic premises security systems, and alarm monitoring stations.- Conducted routine maintenance, repairs, and software updates on fire alarm systems, electronic premises security systems, and alarm monitoring station equipment.- Led, trained, and coordinated the day-to-day work of technical staff.- Prepared estimates, customer proposals, and reports, and maintained client relationships to ensure customer satisfaction. Handled associated administrative duties.- Consulted with customers to assess their system needs, provided estimates and proposals, and prepared detailed reports.- Coordinated, trained, led, and oversaw activities of security and alarm technician crews.- Installed and maintained fire, security, alarm, and special systems.- Programmed and maintained equipment and systems, including fire alarm, intrusion detection, video surveillance, asset protection, environmental detection, holdup/duress systems, integrated systems, and equipment related to the alarm monitoring station.- Maintained accurate records of work performed.- Ensured proper care, use, and maintenance of equipment and supplies, while promoting workplace safety and environmental practices.- Performed miscellaneous job-related duties as assigned.- Programmed alarm system panels.- Demonstrated systems for customers, explaining details such as the causes and consequences of false alarms.- Tested backup batteries, keypad programming, sirens, and other security features to ensure proper functioning and diagnose malfunctions.

- Provided Fleet Management and Tracking System services, tracking and monitoring vehicles to ensure vehicle security and monitor operational status and location within the Operation Department.- Worked as a Technical Support Engineer in GPS tracking Solutions, specializing in both software and hardware.- Demonstrated expertise in various software solutions such as GPS-Server, AL900S, GPSWOX, Navixy, GpsGate, Telecom Cube project, UTRACK: Umniah project, U-Bus: Umniah project, and more.- Provided technical support for hardware solutions from manufacturers such as Teltonika, AL900, TC100, Ruptela, and others.- Installed and configured GPS tracking devices, conducted testing, and performed maintenance as required.- Conducted research, diagnosis, troubleshooting, and provided solutions to resolve customer issues.- Followed standard procedures for escalating unresolved issues to the appropriate internal teams.- Played a role in training new employees and customers on the system, ensuring their understanding and proficiency.

- Responded to technical assistance requests from customers in person, via telephone, and email.- Electronically diagnosed and resolved technical hardware and software issues, utilizing troubleshooting techniques and available resources.- Conducted research using information resources to address customer inquiries and provide accurate and timely responses.- Advised users on appropriate actions to resolve their technical issues, providing clear instructions and guidance.- Redirected complex problems to the appropriate internal resources or specialized teams for further assistance.- Identified and escalated situations that required urgent attention or immediate resolution.- Tracked and routed problems and service requests, ensuring they were properly documented and resolved within specified timeframes.- Prepared activity reports, summarizing the number and types of technical issues resolved and providing insights for process improvement.- Maintained up-to-date knowledge of system information, changes, and updates to effectively address customer concerns.