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Bas Hiemstra is listed as Technology Driven Customer (Service) Experience Enthusiast at Verint Benelux, a company with 14 employees, based in Netherlands, Netherlands, Netherlands. AeroLeads shows a work email signal at q-go.com and a matched LinkedIn profile for Bas Hiemstra.
Bas Hiemstra previously worked as Solutions Consultant at Verint Benelux and Information Technology Specialist at Freelance. Bas Hiemstra holds Practitioner, Prince2 Foundation + Practitioner, Project Management Skills, Professional Trainer Courses from Courses.
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I am passionate about leveraging technology to enhance customer experiences (CX). Successful online customer service hinges on understanding, channeling, and contextually serving customers at every stage of their journey. For over 25 years, I have been assisting organizations in selecting and implementing solutions that elevate CX, particularly in the sales and post-sales phases of the customer lifecycle. My expertise includes Conversational AI (Chatbots/Virtual Assistants), Knowledge Management, Semantic Search, and Chat & Omnichannel platforms. The advancements in AI, especially with the advent of Large Language Models (LLMs), continue to excite me due to their profound ability to augment and improve experiences for both customers and employees. I have been privileged enough to work on projects improving CX for customers worldwide. A small selection of brands I worked with:ABN AMRO BANK (NL), ANWB (NL), APG Groep (NL), De Nederlandse Bank DNB (NL), First Republic Bank (USA), Fortis Bank (NL), ING Bank (NL, DE), Western Union (USA), CZ Zorgverzekeringen (NL), IAG Insurance (AU), Interpolis (NL), OHRA (NL), Unigarant (NL), Air France (FR), KLM (NL), Lufthansa (DE), United Airlines (USA), Telekom (DE, AT, GR, RO, HR, MK), Swisscom (CH), Vodafone (NL)
Listed skills include Content Management, Knowledge Management, Html, Project Management, and 35 others.
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Amsterdam, North Holland, Netherlands
I help organizations to meet customer expectations with solutions for digital first strategies with a focus on offering seamless contact center experiences for both customers, as well as employees.
Amsterdam, North Holland, Netherlands
Our team of Technical Account Managers acts as interface between clients and Majorel Gobal IT, supporting the business needs of world wide operating major brands across multiple industries. Together with our global and local IT organizations in more than 120 locations in 5 continents we help to deliver world-class interaction, collaboration, and service.
Amsterdam Area, Netherlands
In a multidisciplinary Global Digital Solutions team responsible for a solutions portfolio for Majorel's global clients, I was responsible for marketing and designing digital (self ) service solutions with a focus on Conversational AI for Voice and Text, Semantic Search, Knowledge Management, and RPA.
Abcoude, The Netherlands
In a multidisciplinary global team, together with local teams, combining process knowledge and service experience with state-of-the art technologies, we shaped a portfolio of Self Service Solutions, which was marketed and rolled out with local and global clients.
Program Management for LivePerson digital engagement solutions (proactive, reactive chat, online engagement, automated interaction)
Amsterdam Area, Netherlands
Training and Consultancy for eCommerce & Service Experience Software Solutions, Including LivePerson, Oracle Service Cloud, eSearch, and Knowledge Management.
Translation of software & websitesDutch <-> GermanEnglish <-> German
Bonn Area, Germany
Training Consultant, technical Consultant and Program Manager for online self service and service solutions.
Amsterdam Area, Netherlands
Oracle purchased RightNow - as of June 2012 I work for Oracle as a Curriculum Developer. I create learning experiences for in-class and online instruction, as well as asynchronous (on-demand and e-learning) learning modes.
Amsterdam Area, Netherlands
RightNow technologies inc. (RNT) has bundled its forces with Q-go technology. Current and future customers will enjoy the fruits of this new relationship and with the new language technology components the X in the CX will be even more successful.The role involved global training delivery as well as developing training material for internal and external.
Responsible for coordination, planning & roll-out of Q-go specific training programs. Teaching customer groups in the usage of Q-go and the application of managing, software, design and organizing skills in the area of implementation & maintenance of Q-go's Language Technology applications. Writing and coordinating the production of end-user documentation.
Main: Technical and Conceptual ConsultancyKey Role training: Application and methodology training for clients in implementing and maintaining Q-go Customer Interaction Software Solutions - build a Training FrameworkKey Role Consultancy: Assisting clients in key decisions to get more out of Q-go's Customer Interaction Management Software.Key Role Project.
Project Management in the field of Implementing (Online) Self Service Applications & Search Appliances. implementations typically required PM work as supplier support within Website Implementations. Roll Customers: Fortis Bank, Fortis, Unigarant, ANWB (nl), RIVM (nl), KLM, ABN AMRO.
Responsible for scoping and implementing Q-go natural language solutions at Planet Internet Deutschland, Deutsche Telekom and Sparkasse Köln-Bonn. On the side heavy sales support.
Amsterdam
Mentor and supervisor international technical call center team. Responsible for monthly statistics & analytics reporting. Managing and creating support documentation for call center group.
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Bas Hiemstra works for Verint Benelux.
Bas Hiemstra is listed as Technology Driven Customer (Service) Experience Enthusiast at Verint Benelux.
AeroLeads has found 1 work email signal at @q-go.com for Bas Hiemstra at Verint Benelux.
Bas Hiemstra is based in Netherlands, Netherlands, Netherlands while working with Verint Benelux.
Bas Hiemstra has worked for Verint Benelux, Freelance, Majorel, Arvato Crm Solutions, and Kompaktwerk Gmbh.
You can use AeroLeads to view verified contact signals for Bas Hiemstra at Verint Benelux, including work email, phone, and LinkedIn data when available.
Bas Hiemstra holds Practitioner, Prince2 Foundation + Practitioner, Project Management Skills, Professional Trainer Courses from Courses.
Bas Hiemstra is listed with skills including Content Management, Knowledge Management, Html, Project Management, Web Applications, Training, Mysql, and Analytics.
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