Bashir Abdi Email & Phone Number

Melbourne, Victoria, Australia

Docklands, Victoria, Australia

Melbourne, Australia

Proven record of on-time and on-budget performance of all projects delivered. Participate in cross-functional teams to support project deliverables.Conduct research and assist in gathering project information. Assist in the documentation of business requirements and related documentation.Provides project support throughout the project life cycle as directed by the Customer Services Manager. Document and communicate scope changes. Worked with stakeholders, management and implementation partners to gather, manage, and prioritize requirements, raise issues, identify obstacles, and recommend optionsReview functions and develop an understanding of the specific business needs.Modifying processes and creating new tasks in order to improve performance.Ensure Regulatory and Trustee Reporting via annual and tax statements, summaries, letters and reports are in line with legislative obligations and customer service level agreements. This enables customers to lodge timely tax returns and appropriately assess their financial situation and needs. MAJOR ACHIEVEMENTS+ Manage delivery of statements within agreed SLA and quality targets + Collaborated with multiple business areas and external organizations and stakeholders to achieve organization’s goal.+ Proactive and efficient management of risk