Revenue Protection And Enforcement Officer
Current• Responsible for field activities aimed at reducing unbilled energy.• Provide insight for team operations through statistical analysis of customer data to drivefield activities at identifying revenue and energy leakages.• Supervise technical gangs in carrying out safe diagnostics on meters, disconnection and reconnection of customers.• Conduct investigation of whistleblowing on illegal use of electricity and provide reports to stakeholders.• Periodic customer meter recertification and DT validation exercises for energy accounting.• Enforce sanctions on consumers resorting to theft or illegal use of electricity in line withregulatory provisions.• Provide support for weekly and monthly reporting of team’s activities for performance management.• Periodic compliance reviews on both customer and field commercial staff to ensure compliance to company policies.• Examine the existing procedures that provide opportunities for inefficiency and malpractices and implement remedial measures.• Escalate all cases of non-compliance and monitoring all escalated issues/complaints for resolution.• Joint responsibility for commercial loss reduction initiatives.• Provide commercial loss reports of the Business Unit to management.• Comply with Quality Management System / Operational Health & System requirements and applicable regulations relating to assigned jobs.• Carry out any other duty as requested by the Head Revenue Protection and Enforcement Unit, Team Lead Vigilance and BU Vigilance Specialist.