Bashir Mohamed Email and Phone Number

Designed and implemented efficient systems to manage operations, streamline workflows, and maximize productivity, resulting in a 100% increase in revenue for the digital educational business.Led teams of over 40 employees across 9 different timezones, ensuring seamless collaboration and effective communication to achieve business objectives and exceed revenue targets.Managed diverse teams across multiple departments, including finance, accounting, customer service, sales, and operations, overseeing all aspects of their performance, from hiring and training to conducting regular performance evaluations and implementing improvement plans.Solved complex problems through data analysis, market research, and customer feedback, resulting in an increased customer satisfaction.Reduced payroll processing time by 60% by implementing a new payroll system, resulting in improved accuracy and timely payment to employees.Developed and maintained an accurate and up-to-date financial reporting system, resulting in streamlined accounting processes and improved decision-making.Developed and implemented a new customer service training program, resulting in a 30% increase in customer satisfaction ratings.Streamlined customer service processes, resulting in a 90% reduction in customer wait times and improved service quality.Developed and implemented strategic plans to achieve organizational goals and objectives.Provided leadership and guidance to staff and volunteers to ensure the highest levels of program quality and service delivery.

Developed and executed successful marketing strategies for small business owners, resulting in increased lead generation, sales, and revenue growth.Conducted market research to understand target audience needs, preferences, and behaviours, and incorporated those insights into marketing strategies and tactics.Created and managed digital marketing campaigns across various channels, including email, social media, and paid advertising, to drive traffic and conversions for clients.Designed and optimized sales pages, landing pages, and lead capture forms to improve conversion rates and generate more leads for clients.Managed email campaigns, including list segmentation, A/B testing, and automated drip campaigns, to nurture leads and move them through the sales funnel.Built and managed messenger bots, using platforms such as Facebook Messenger and ManyChat, to automate lead generation and customer support for clients.Monitored and analyzed marketing metrics to track performance, identify trends, and make data-driven decisions to improve results.Collaborated with small business owners to understand their unique challenges and goals, and provided strategic guidance and support to help them achieve success.

Coordinated travel arrangements for groups of over 50, including booking accommodations, arranging ground transportation, and planning and executing tours to local attractions.Prepared hotel rooms and transportation in advance of clients' arrival, ensuring that everything was in place and ready to go upon their arrival.Provided hands-on assistance to guests throughout their stay, serving as a liaison between clients and service providers and addressing any issues or concerns that arose.Organized logistics for group travel, including coordinating schedules, managing transportation arrangements, and ensuring that all necessary paperwork and documentation was completed in a timely manner.Led groups on tours of local attractions, providing information and guidance on local history and culture and ensuring that guests had an enjoyable and informative experience.Communicated effectively with clients, providing clear and concise information and responding promptly to all inquiries and concerns.

Managed Facebook and Instagram accounts for various companies, resulting in increased engagement rates from target audiences.Brainstormed and created compelling visual and written content to promote brand messages, products, and services on social media platforms.Scheduled and published content across multiple social media channels, ensuring consistent brand voice and message while optimizing for maximum engagement and reach.Brainstormed, designed, scheduled and published engaging contents.

Tutored Grade 11 Math & Physics as well as Grade 12 Calculus & Vectors, Advanced Functions, and Physics.Developed and implemented personalized learning plans, resulting in a 20% improvement in student test scores.Mentored and coached struggling visible-minority students, resulting in 10% improvement in their grades.

Served as the primary point of contact between the travel agency and the embassy, overseeing the successful application and receipt of hundreds of visas for Travel.Developed and maintained relationships with embassy officials, ensuring smooth and efficient visa processing while complying with all embassy regulations and requirements.Ensured that all visa applications were properly completed, including the submission of all necessary documentation, and addressed any issues that arose during the application process.

Conducted research to improve the existing Transit Signal Priority (TSP) system by modelling the current situation in VISSIM and validating it. Developed and tested a new TSP strategy which showed potential to reduce travel time for each route by 2-3 minutes, resulting in improved traffic flow and reduced congestion for transit. Based on our findings, we were offered a paid research position by OC Transpo to further explore and implement these improvements.

Managed the setup, repair, and maintenance of multiple undergraduate computer labs, ensuring that all hardware, software, and networking components were functioning at optimal levels.Provided technical support to faculty, staff, and students on all aspects of computer lab operations, including troubleshooting, software installation, and printer configuration.Diagnosed and resolved a wide range of hardware and software issues, including network connectivity problems, virus infections, and software conflicts, minimizing downtime and maximizing productivity.Conducted regular maintenance and updates to computer lab equipment and software, ensuring that all systems were up-to-date and secure.Collaborated with faculty and staff to develop and implement policies and procedures for computer lab use, including user access controls, equipment checkout procedures, and data security measures.Conducted regular user training sessions to ensure that all lab users were equipped with the knowledge and skills necessary to use lab equipment and software effectively and efficiently.Maintained detailed records of all computer lab operations, including equipment inventory, software licenses, and user support requests, to ensure accurate and timely reporting to management.