Bashir Nader Email & Phone Number

• Utilize multiple forms of communication to expedite filings, reports, spreadsheets, agendas, departmental special events, and special projects as assigned. Partnered with IT team to diagnose and resolve.
• Create and maintain support documentation that empowers and enables the user community to extend skills, leverage system features, and find resolutions to questions without intervention from the support team.
• Installs assemble and configures computers, monitors, network infrastructure, and peripherals such as printers, scanners, and related hardware; pulls cables and rewires or directs the rewiring of cables as required for.
• Manages a variety of enterprise-wide IT projects, that focuses on software implementation and configuration.
• Identify plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
• Ensure prompt resolution of equipment issues through efficient troubleshooting, thorough product knowledge, and proper escalation and communication.

Arlington, Virginia, United States

• Provided first-level problem resolution for all incoming calls. Performed all troubleshooting phases, including interpretation, analysis, research, and technical problems for several major product categories, operating.
• Installed, configured, and modified hardware and software to maximize optimal performance; and provided remote end-user assistance using remote desktop technologies.
• Guided users through the installation and setup of new equipment and engaged in real-time troubleshooting by walking users through troubleshooting steps.
• Managed the processing of incoming calls to the service desk via telephone and emailed to ensure courteous, timely, and effective resolution of end-user issues.

Bachelor'S Degree, Cyber Security

Associate'S Degree, Information Security