Computer Engineer
Current• Receives and logs service requests and dispatches them for action. • Escalates technical issues as appropriate. • Interacts with support organizations to ensure restoration of service and/or identification and correction of core problems. • Troubleshoots incoming calls from clients regarding problems with desktop functionality, network connectivity, and application support. • Logs issues and either resolve them or ensure they are dispatched to the applicable support group. • Runs queries and tests to identify root causes of system errors. • Tracks current applications to problem resolutions, and then publish fixes so the user community has access to them. • Ensures Proper Issue Tracking troubleshoot network connectivity and server ability. • Consults within network and server teams to confirm outages. Track customer impact from server and network problems. • Ensures follow-up on unresolved cases. Escalates problems as necessary to ensure contractual agreements are met.*Provide analytical and technical solutions to service desk calls raised by customers.* Install and maintain new hardware and software including moves and relocations.*Assisting in the maintenance of work stations, printers, IT equipment and systems and client software.*Adherence to deadlines and contributing towards successful closure of projects.*Resolving complaints and similar issues and acts to resolve customer support problems in a timely manner.*Perform system testing and provide technical support and upgrades to meet the requirements of the business.*Interacting with other support groups to resolve problems, formulate plans and schedules and modify processes.*Ability to perform a wide variety of technical support functions within a demanding production environment.
